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Settle
San Francisco, CA, United States
**Customer Support Specialist** San Francisco / Business Operations / Remote or On-Site **About the Opportunity** Our Customer Support Specialist will provide the 1st line of support for our existing clientsprimarily by email, sms and phoneto resolve issues and answer questions. You'll become an expert in our platform and work with various teams
Job Source: SettleScratch
San Francisco, CA, United States
**Customer Support Specialist** San Francisco / Borrower Guidance / Full-time **What you'll do:** As a Customer Support Specialist on our Borrower Guidance team, you will work with our borrowers to help them understand their loans. You will be an advocate for our borrowers, both internally and with our external partners. As the first line of commu
Job Source: ScratchKlaviyo Inc.
San Francisco, CA, United States
**Customer Support Specialist** at Klaviyo San Francisco, CA *At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditio
Job Source: Klaviyo Inc.Fullsteam Operations LLC
San Francisco, CA, United States
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Flybook (Fullsteam, Parent Company) is looking for a Customer Support Specialist to join our team! Required to works West Coast hours, including Saturdays with Sundays and Mondays off. The b
Job Source: Fullsteam Operations LLCEverlaw
Oakland, CA, United States
Everlaw is looking for a highly motivated Customer Support Specialist to join our Customer Support team! As a Customer Support Specialist, you'll greatly impact the day-to-day experience of our clients. You'll be the first line of contact for our customers using your Respect for Users to ensure that all clients are successful and delighted by their
Job Source: EverlawQonten
San Francisco, CA, United States
**Customer Support Specialist** - | Sun, 09 Jan 2022 01:07:35 GMT Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies. Develop an in-depth knowledge of the Klaviyo platform. If you're a close but not exact match with the description, we hope you
Job Source: QontenPocketSuite
San Francisco, CA, United States
[Full Time] Customer Support Specialist at PocketSuite (United States) | BEAMSTART Jobs Customer Support Specialist PocketSuite United States Date Posted 26 Jun, 2022 Work Location San Francisco, United States Salary Offered $45000 $55000 yearly Job Type Full Time Experience Required 1+ years Remote Work Yes Stock Options Yes Vacancies 1 availabl
Job Source: PocketSuiteLevelpath
San Francisco, CA, United States
Customer Support Specialist San Francisco, CA About You You love to tackle problems and build solutions. When intrigued by an idea, you focus your energy and dedicate your mind to learn everything you can about it, quickly! Then, you figure out how to apply what you've learned to the issue at hand and propel it forward. Facing big challenges hea
Job Source: LevelpathSan Francisco, CA, United States
**Customer Support Specialist - Bilingual**
San Francisco / Borrower Guidance / Full-time **What you'll do** As part of our Borrower Guidance team, you will work with our borrowers to help them understand their loans. You will be an advocate for our borrowers, both internally and with our external partners. As the first line of communications for Scratch, you'll work directly with borrowers to address issues, answer questions and incorporate feedback into our continuously evolving platform via the phone, email, and chat. You will move at a fast pace, showing a passion for learning new things while displaying empathy in interactions with our borrowers.
**What were looking for:**
+ Fluency in both verbal and written Spanish and English
+ 1+ year experience in a support function
+ 1+ year experience in a collections a plus
+ Excellent written and verbal communication skills
+ Experience with Zendesk a plus
+ Fintech and collections experience a plus
**What We Offer:**
+ Health Care: We cover 99% of your healthcare premiums and 70% of your dependents premiums and offer competitive medical, dental, and vision insurance plans.
+ Retirement: We provide a company-sponsored 401k program!
+ Learning & Development: We offer a $1,500 per year stipend for your personal career development!
+ Wellness Benefit: Were proud to provide employees a $100/month pre tax credit towards any gym or fitness program.
+ Catered Lunches: We have high-quality catered lunches every day and well-stocked kitchens.
+ Generous PTO, sick leave, and parental leave
+ Cell Phone Reimbursement: We reimburse you $50 per month towards your cell phone bill.
+ Additional Benefits: We offer each employee to enroll in tax free benefits such as commuter benefits and an FSA account.
**About Scratch** Scratch's mission is to build a repayment platform to change the way consumers experience debt. Most of us take on debt to help us get ahead, or in many cases, to not fall behind. But for most of usdespite its necessityonce we have debt, it doesn't play a healthy role in our lives. It can be hard to understand, difficult to manage, and unaccommodating to changes in our lives.
This is why we started Scratch. We wanted to reinvent the loan servicing industry, wellfrom scratch. We wanted to create a world where debt plays a healthier and less taxing role in more people's lives. By bringing world-class product and technical thinking to a multi-trillion industry that hasn't seen innovation in well over two decades, Scratch's platform empowers borrowers to have greater control, visibility and flexibility over their financial health, removing the traditional loan servicer from the equation altogether and bringing borrowers closer to their lenders.
Our team is rapidly growing and comes from diverse backgrounds including Google, Dropbox, Amazon, Pinterest, Facebook and Affirm. Our office is based in San Francisco.
With a growing community of lenders and borrowers, we think it's time the world knows there's a better way to pay back their loans. We'd love for you to join in our mission and help play a role in changing the way we experience debt for the better!
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Customer Support Specialist - Bilingual jobs in San Francisco, CA, United States
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