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Lessen
Phoenix, AZ, United States
Let's say a resident has a leaky pipe. That resident can submit a work order request through an app using their smart phone, the website using a desktop computer, or by calling in the request and speaking to one of our customer service representatives. After the work order has been created, our Dispatch Team will qualify the work order, then send i
Job Source: LessenAt Home Stores LLC
Gilbert, AZ, United States
Job Description $14.35-$17.00/hour The Customer Support Associate provides customers a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to complete other tasks as assigned by store management. Key Roles and Responsibilities Provides customers a positive shopping experience P
Job Source: At Home Stores LLCLessen
Phoenix, AZ, United States
Lessen is one of the fastest growing companies in the real estate services industry. Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real time and pay vendors all in one place! But we aren't just a tech company. We are also a propert
Job Source: LessenPolly
Scottsdale, AZ, United States
Who you are: You have 2+ years of Customer Service experience under your belt and are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company. You are excited to work with emerging technologies and modern tech stack with a collaborative team, where you will have a direct impact on the customer experienc
Job Source: PollyAdobe Care and Wellness LLC
Arizona City, AZ, United States
ABOUT APH Adobe Population Health ( APH ) is a women-owned health solutions company founded in 2018 and committed to positively impacting the lives we touch . The company has a culture of inclusivity and human kindness, based in Phoenix, AZ, with satellite locations in multiple states. APH has been recognized as one of “ America's Fastest-Growin
Job Source: Adobe Care and Wellness LLCDH Pace
Tempe, AZ, United States
DH Pace Company, Inc. is growing and aspires to hire a Full-time Customer Support Representative in our Tempe, AZ office! We are seeking customer-focused candidates who have excellent communication and technical skills. This is an excellent entry-level opportunity at DH Pace Company! We offer opportunities for advancement and promotions. Position
Job Source: DH PaceRandstad
Phoenix, AZ, United States
customer support. phoenix , arizona posted april 26, 2024 job details summary $19 - $20 per hour temp to perm high school category business and financial operations occupations referenceAB_4522985 job details We are looking for Customer Service rockstars who are able to assist customers over the phone with their bank accounts. If you are
Job Source: RandstadTEKsystems
Phoenix, AZ, United States
Description: The job title tends to get candidates with IT experience. The position handles enrollments and inquiries of our APS Programs. We process unenrollment's and changes in enrollments. We have found that someone too IT focused or helpdesk support have not been a good match to the position. This is more application support and customer serv
Job Source: TEKsystemsPhoenix, AZ, United States
Let's say a resident has a leaky pipe. That resident can submit a work order request through an app using their smart phone, the website using a desktop computer, or by calling in the request and speaking to one of our customer service representatives. After the work order has been created, our Dispatch Team will qualify the work order, then send it to a qualified plumber. The work order then moves over to our Follow Up Team who will "follow" along with the work order to ensure the leaky pipe gets fixed in a timely manner and the resident is kept updated along the way.
What You'll Do:
* Replying to messages from vendors, clients, and residents, and then taking actions in order to move a work order towards completion (40%)
* Outbound phone calls to vendors to confirm they have capacity and can complete the job within the required timeframe (20% of day)
* Outbound resident communications via phone, email, and text (20% of day)
* Work order qualification checking for duplicates, vendor warranties, client direction, and resident responsibility (10% of day)
* Inbound calls from residents, vendors, and the client (5% of day)
* Team meetings with a fun team building activity, open forum to ask questions, and review of policy and procedure updates (5% of day)
You Should Have:
* Critical thinking skills
* Fast-paced decision making, ability to complete 100-120 follow up tasks per day
* Attention to detail and adherence to policies and procedures as measured by a weekly quality assurance check
* Resourceful, know when to reference our internal knowledge base for client-specific business rules, as well as when to reach out to management and other departments for guidance
* High level of care for our partners; residents, clients, and vendors
* Ability to adapt to change on a weekly basis due to client needs or updates to our technology
* Education Level - High school diploma required, Associates or Undergraduate degree preferred
Customer Support Associate jobs in Phoenix, AZ, United States
ⓘ There was an unexpected error processing your request.
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