Quality Assurance Analyst

Boston, MA, United States

LOCATION: NACA Headquarters – Boston, MA Headquarters Preferred

BENEFITS: Comprehensive: single/family health, vision, dental, 401(k) and more

NACA is looking for a strong tester and problem solver to support its operations and internally developed systems and applications. The Quality Assurance Analyst (“QA Analyst”) will be primarily responsible for systematically testing both new and existing functionality, identifying issues, troubleshooting, and putting forth recommended solutions. In addition, the QA Analyst will assist with regulatory compliance and quality control including the preparation and response to compliance examinations to reduce liability and the company’s overall risk. The role requires a methodical approach to testing, reporting issues to developers and IT, and verifying solutions. Furthermore, the QA Analyst must ensure not only that the software performs to specifications but that it also provides an optimal end-user experience as well.

The QA Analyst will demonstrate strong attention to detail and have strong analytical and problem-solving abilities. The ideal candidate must be able to interpret and implement quality assurance standards, provide accurate and comprehensive feedback to colleagues, and follow through to resolve issues and ensure the successful completion of projects. The QA Analyst is responsible for the overall evaluation of NACA systems and software to ensure they are free of defects and meet the quality standards of the organization. S/he would also provides support for the NACA’s Mortgage Operations in providing quality control and auditing for the various NACA departments.

JOB RESPONSIBILITIES

Overall job responsibilities include:

Create and execute test plans for both new and existing functionality.

Document issues and enhancements using bug tracking and/or project management tools, and report defects to software developers in a structured manner.

Identify, analyze, and document problems with program function, output, online screen, or content.

Monitor help desk tickets and follow up with users through issue resolution.

Provide expert assistance to NACA customer service with end-user queries and issues including consumer complaints.

Proactively spot areas for improvement to enhance the product’s efficiency.

Research the current market for similar products and compare results.

Work with end-users to ensure optimal user experience.

Track issues, test different approaches and put forward solutions.

Participate in product design to provide input on functionality, user interface design and impacts to end-users, or potential problems.

Proactively spot areas for improvement and put forth recommendations.

Create and maintain back-end system documentation and front-end user guides.

Assist with internal staff communication of system changes and rollouts of new functionality.

Regression testing when rolling out new features or changes.

Obtain a holistic understanding of NACA software systems and data models.

Is a subject matter expert in NACA operational processes and technologies.

Ad hoc assignments and projects to meet business needs.

Provides exceptional customer service to both internal and external customers.

Auditing and Compliance Activities

Assists with regulatory inquiries and examinations including submission of information and documents and follow-up to any outstanding items or findings.

Provide quality control for mortgage applications submitted to the lender.

Oversees compliance auditing and assures that it is completed per NACA’s internal policies and in compliance with all applicable federal and state law.

Monitors program outcomes and provides regular reports to the CEO.

Monitors regulatory changes and ensure NACA’s compliance with such changes.

Drafts public comments, open letters, and other position pieces regarding regulatory, legal or compliance matters.

Supports the efforts of the legal and finance/accounting teams in establishing and maintaining NACA’s compliance programs, including processes for compliance with all applicable regulations and franchise and other filings and reports.

Organizes and maintains files and records of all regulatory filings.

· Provides ongoing company training on compliance issues.

Other Activities and Requirements

Assist in outreach activities focused on low- and moderate-income communities, churches, job sites, events, etc.

Participate in regular trainings.

Participate in NACA events and campaigns.

Other duties as assigned.

Advocacy in Support of NACA’s Mission

Participate in advocacy campaigns as needed. NACA continues its aggressive advocacy in fighting for economic justice for low to moderate income and people of color by addressing the racial wealth disparity gap and other issues. Employment with NACA requires ongoing participation in NACA’s advocacy, campaigns, outreach, community organizing, and other activities as determined by NACA. This includes supporting and actively promoting NACA’s tactics and mission of fighting for economic justice. This is also important for NACA’s continued success and in expanding NACA’s purchase and other programs. NACA staff have a tremendous impact on the Members and communities they serve. For more information about NACA or its history and programs, visit www.naca.com.

TIME DEMANDS

The QA Analyst must be able to meet the demands of the job that consists of 50+ hours a week. This is a demanding position requiring dedication and the willingness and ability to work long hours including some evenings and weekends. Some national travel is expected.

COMPENSATION

The salary range is between $60,000 and $75,000+ based on experience, skills, degrees and certifications. The candidate’s performance evaluation and future compensation is largely based on meeting the Job Responsibilities, Competencies and Skills stated herein.

JOB QUALIFICATIONS

NACA seeks leaders with a positive and open attitude, a strong work ethic and relentless commitment to success with attention to detail and ability to meet aggressive deadlines and ambitious goals.S/he is expected to have a high level of core competencies and skills included in one’s personal characteristics and professional experiences in the following areas: communication, organizational skills, professional skills, professionalism, customer service, time management, positive leadership, computer skills and being mission-driven. The Core Competencies & Skills are described in detail at www.naca.com .

Education & Certifications

Graduate Degree – Preferred.

Training and certifications that demonstrate important knowledge and credentials – Preferred.

Licensed Mortgage Origination License – Preferred

Certifications in compliance – Preferred

Experience & Skills

All experience levels are encouraged to apply. Experience in these areas is a plus: database management; software development and/or quality assurance; user experience testing (UX).

Experience in compliance is preferred.

Experience in the mortgage business is preferred.

A thorough understanding of quality control, underwriting, regulation, and internal audit procedures is preferred.

Knowledge of mortgages, bank services, policies, and procedures.

Can demonstrate instances of formulating a structured approach to testing and/or problem solving.

Able to effectively communicate issues, information and ideas, both written and verbal.

Possesses a solution-oriented mindset in combination with strong customer service skills, including a calm courteous professional demeanor.

Understanding of QA testing / bug reporting tools and how these tools can be utilized to meet different scenarios.

Experience in software development, IT and/or business operations is a plus.

Experience in the finance or mortgage industry is a plus.

Ability to write and speak languages other than English, particularly Spanish, is a plus.

APPLICATION PROCESS

Applicants must submit a cover letter and resume to [email protected].

NACA is an equal opportunity employer. Minority and bilingual individuals, particularly those who speak and write in Spanish, as well as second change applicants are strongly encouraged to apply. To follow-up and for inquiries regarding this and other positions contact NACA’s HR Department at [email protected].

This job description is solely for descriptive purposes with NACA reserving the right to make unilateral changes to this job description. This does not constitute a contract for employment with employment at NACA on an “at-will” basis.

ABOUT NACA NACA is the country’s largest HUD approved non-profit homeownership, housing counseling, and advocacy organization with more than three million Members and 47 offices nationwide. NACA has established a proven track record over three decades, not only earning respect for its operations but also becoming feared by predatory lenders. NACA’s reputation is built on being the most effective organization in the country at providing affordable homeownership. NACA has been on the forefront of fighting against abusive and discriminatory lending practices over the past thirty years. NACA is aggressively hiring hardworking, relentless, and dedicated individuals who are willing and eager to fight for economic justice and racial equality. NACA provides unprecedented opportunities for its staff to do well financially by doing good.

Founded in 1988, NACA has won campaigns against some of the country’s most powerful companies and individuals engaged in predatory and discriminatory lending. NACA’s success is a result of its relentless confrontational advocacy as well as state of the art systems and operations. NACA’s purchase program provides comprehensive counseling as the largest HUD approved housing counseling agency (through its Neighborhood Stabilization Corporation subsidiary) with access to NACA’s Best in America mortgage, requiring no down payment, no closing costs, no mortgage insurance, no need for perfect credit, and always at a below-market, fixed interest rate. NACA has more than $20 billion in mortgage commitments from Bank of America and other major lenders to fund this extraordinary mortgage. NACA is also the most effective organization in providing affordable solutions to homeowners with an unaffordable mortgage and has done so for more than 500,000 at-risk homeowners nationwide through its HomeSave program.

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