Director, CSG Strategy and Analytics

Chicago, IL, United States

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Job Category

Operations Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Customer Success Strategy and Planning team is responsible for driving a best-in-class Customer Success strategy, creating the resourcing plans, executing the Long Range and Annual Planning programs, and producing business insights and recommendations to enable customer value and achieve attrition and AOV goals for the company.

We are looking for a leader to run the Long Range and Annual Planning (Go For Growth) programs, accountable for ensuring alignment and smooth deployment of the go-to-market, compensation, and headcount plans and strategies. The ideal candidate will be 1) an excellent communicator, 2) a skilled project manager, 3) a connector and team player, and 4) a strategic, big-picture thinker.

Responsibilities include:

LRP (Long Range and Annual Planning) program management with alignment to financial and business goals

Incentive compensation strategy and metrics partnering with customer success leaders

Ideation, evaluation, and execution of Go-to-Market changes and ensuring organizational alignment with sales

Cross-functional, high-impact key initiatives to drive material improvement (in speed to delivery, accuracy, efficiency) in the annual planning process

Cross-functional alignment between sales, customer success functions, finance, employee success (HR), business intelligence

Program progress reviews and escalations with leadership

Leading change management initiatives including communications to ensure smooth program launch

Tracking of issues and identification of risks with mitigation strategies

Program reporting of plans, progress, risk and issues

Lead ongoing customer success programs budget management

Lead or participate in cross-functional company planning initiatives

Leading a 2-4 people team

Desired Skills and Experience:

10+ years of experience in business planning and operations functions (management consulting, sales strategy/operations or equivalent corporate function)

Demonstrable critical thinking and problem solving ability

Proven project management and structuring ability

Analytical problem solver, comfortable with financial models and data

Comfortable dealing with ambiguity and ability to adapt to changing environment and needs

Apply creative thinking to complex programs to develop fresh solutions to drive the business forward

Excellent written and verbal communication skills and strong executive presence

Ability to influence, collaborate and work with a diverse multi-cultural group of stakeholders

Experience leading cross-functional and matrixed teams

Highly motivated, with a sense of urgency and ability to deliver multiple tasks under pressure

Player/coach leader, focused on developing her/his team

Expertise in leveraging data and analytics to inform strategic decisions and measure the impact of business initiatives

Familiarity with modern business planning tools and software to drive efficiency and effectiveness in planning processes

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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For Washington-based roles, the base salary hiring range for this position is $174,800 to $253,600.For California-based roles, the base salary hiring range for this position is $190,800 to $276,600.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

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