Director of Business Management

Chicago, IL, United States

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Director of Business Management is responsible for supporting the Private Wealth Management business in achieving its vision to be the go-to wealth management firm in the United States. The Business Management group provides support in implementing the strategic priorities and operational activities of CIBC Private Wealth Management.

How you'll succeed

Drive strategic goals to be achieved by implementing products and services that streamline and simplify how we service our client relationships.

Liaise with external vendors and key third party providers to deliver solutions to improve the Client and Advisor Experience

Prioritize, direct and implement assignments / projects / initiatives, and resolve issues / problems to ensure Front Office staff can focus on direct client activities.

Manage and drive line of business initiatives to support strategic growth plans; secure project funding, coordinate and draft project plans while complying with change management policies and programs.

Act as the lead business sponsor for any change initiatives that are subject to the Change Initiative Risk Assessment process.

Be responsive and accessible to the business throughout the day; be proactive in response to information requests and business related issues.

Build and maintain working relationships with stakeholders across the different functions our team supports (e.g., Relationship Management, Client Service, Investments, Wealth Strategies, Marketing, etc.) including up to Senior Management levels.

Partner with cross-functional groups (i.e., Operations, Technology, Finance, Human Resources, Compliance, Legal, and Internal Audit) to resolve issues, improve efficiencies, promote business objectives, and execute positive results; help identify and escalate issues/risks/dependencies and facilitate communication across teams.

Partner with technology to ensure design and build requirements meet business needs; assist with technology projects by prioritizing and participating in technology discussion.

Liaise with external vendors and key third party providers to deliver solutions to improve the Client and Advisor Experience.

Lead team members who are responsible to manage and monitor existing Governed Applications and own addition of new Governed Applications to the business process as defined in the BMT Policy

Identify and communicate any relevant training needs that are required from a new initiative stand point

Provide leadership and effective change management needs of business unit staff to influence employee outcomes and utilization across the organization, to the team, and to their job by setting appropriate context when designing solutions to ensure that employee adoption of new tolls and solutions.

Who you are

10+ years of demonstrated experience as a Business, Operations or Project Manager in Wealth Management, Finance, Operations or Technology related role;

Deep understanding of the Wealth Management Business, its offering, its operations, and understanding of the wealth management operating platform

Ability to lead and motivate a team of professionals including the ability to motivate key stakeholders to deliver high quality results related to line of business project objectives.

Ability to understand data and design reporting necessary to monitor or report on risk

The ability to negotiate, influence and communicate effectively to all levels of leadership at the firm (Client Service, Regional Leadership, Relationship Managers, Team Heads; Senior Management )

Highly motivated, self-starter; strategic thinker able to work in a fast paced, results driven environment;

Strong interpersonal, written, verbal and presentation skills;

The ability to develop or oversee a comprehensive project plan that outlines the scope, timeline and resources to complete a business line initiative

Ability to execute tasks under aggressive targets and effectively manage to changes in plan;

High proficiency of Microsoft applications (i.e., Microsoft Office, including PowerPoint, Excel, Visio);

Knowledge of regulatory themes, both existing and emerging within industry.

California residents — your privacy rights regarding your actual or prospective employment

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL - 181 W Madison Employment Type

Regular Weekly Hours

40 Skills

Business Controlling, Client Relationship Management, Compliance Monitoring, Group Problem Solving, Project Management, Regulatory Requirements, Risk Management Assessment, Work Collaboratively

#J-18808-Ljbffr