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Black Kite Group
Boston, MA, United States
**Information Technology Support Specialist** Boston, MA **Job Description:** Support Specialists primary role is providing technical software, hardware, telephone, printer, and audio-video conferencing problem resolution to firm employees or guests of the firm by performing problem diagnosis and providing timely solutions to the end-users, clearly
Job Source: Black Kite GroupThe Phoenix Group
Boston, MA, United States
IT Support Specialist The firm is committed to excellence in service and seeks a skilled Support Specialist ( Specialist ) with superior problem-solving skills and a passion for ensuring customer delight. Under the direction of the Support Desk Supervisor, the Specialist will provide Help Desk & 1st level technical support and problem resolution fo
Job Source: The Phoenix GroupThe Phoenix Group
Boston, MA, United States
IT Support Specialist The firm is committed to excellence in service and seeks a skilled Support Specialist (“Specialist”) with superior problem-solving skills and a passion for ensuring customer delight. Under the direction of the Support Desk Supervisor, the Specialist will provide Help Desk & 1st level technical support and problem resolution f
Job Source: The Phoenix GroupFranklin Fitch
Boston, MA, United States
IT Support | Boston, MA | Hybrid | $75,000-$85,000 Do you want to develop your skills? Are you wanting a role that fosters growth and stability? The Role: You will be providing support to end users on-site, and you will also provide support for hardware and software. You will also escalate tickets and provide hands-on support for any issues the
Job Source: Franklin FitchMerge IT LLC
Cambridge, MA, United States
Our enterprise-level client is seeking to add an IT Support Engineer to work onsite in Cambridge, MA. Please see below for full details: Job Notes: -6+ month contact / extensions and perm conversion possible with good performance. -ASAP start date -Onsite in Cambridge, MA -Drug & Background required. -Pay rate = $24-27 w2 per hour depending on expe
Job Source: Merge IT LLCUS Navy
Boston, MA, US
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on boa
Job Source: US NavyBeth Israel Lahey Health
Boston, MA, United States
When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Summary: The CVO Database Analyst shall be accountable for day-to-day maintenance, support, training, and optimization of the CVO credentialing database. Handles, with discretion, issues that are significant, complex, multidisciplin
Job Source: Beth Israel Lahey HealthBeth Israel Lahey Health
Burlington, MA, United States
Job Type: Regular Time Type: Full time Work Shift: Day (United States of America) FLSA Status: Exempt When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: The CVO Database Analyst shall be accountable for day-to-day maintenance, support, training, and optimization of the
Job Source: Beth Israel Lahey HealthBoston, MA, United States
Phone: 603.333.1735
Location: Miami, FL (Onsite)
Length: 4 months (Possible Contract to Hire)
Job Description:
Our client is looking for an Information Technology (IT) Support Specialist who will report directly to the Director of Global IT Services. The IT Support Specialist will play a pivotal role in maintaining the technology infrastructure, ensuring seamless delivery of academic and administrative systems. The IT Support Specialist will manage and provide comprehensive support for various technologies, including computers, audiovisual equipment, network connectivity, and software applications.
Essential Duties and Responsibilities:
Coordinate setup and maintenance of technology equipment.
Manage technology infrastructure including Internet, phone, and digital signage.
Provide troubleshooting support for AV equipment and classroom technology.
Manage Husky ID Card machine and related equipment.
Document all work in the enterprise ticketing system.
Offer Tier I and Tier II level support to faculty and staff.
Provide training on new and existing IT systems.
Setup and maintain faculty and staff technology equipment.
Image and reimage campus computers and install updates.
Develop relationships with faculty and staff to encourage technology use.
Promote global security awareness.
Act as central point of contact for Information security incidents.
Provide feedback on information security improvements.
Ensure compliance with relevant policies and standards.
Implement and manage campus-specific software solutions.
Administer Global IT managed enterprise systems.
Ensure best practice utilization by end users.
Implement and manage campus-specific software solutions.
Administer Global IT managed enterprise systems.
Ensure best practice utilization by end users.
Qualifications:
Bachelor’s degree in Computer Science or related field.
2-4 years of experience in enterprise-level IT support.
Proficiency in supporting connectivity, AV, personal computers, OS X and Windows desktops and laptops.
Experience with SharePoint, Microsoft Outlook, and other Microsoft applications.
ITIL, Mac, and Microsoft product certifications are preferred.
Strong commitment to superior customer service.
Familiarity with service desk applications and incident management environments.
Excellent interpersonal, communication, and organizational skills.
Flexibility to work evenings, holidays, and weekends as needed.
Knowledge of information security best practices, such as NIST 800-171 is preferred.
Experience supporting academic researchers is advantageous.
POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment.
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Work as our full-time employee with full benefits (Medical, Dental, Vision, Life, STD, LTD, PTO, etc.) - OR - work as a W2 hourly contractor at a higher pay rate if you don't need the benefit package.
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Email Alert for IT Support Specialist jobs in Boston, MA, United States
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