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Job Source: MindlanceMarriott
Boston, MA, United States
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Job Source: MarriottWatertown, MA, United States
IT Service Specialist
Job Locations
US-MA-Watertown
ID
2024-4336
Category
Technology
Type
Regular Full-Time
Career Stage Type
Entry level
# of Openings
1
Overview
ABOUT THE POSITION
VHB's Watertown, MA office is seeking an experienced IT Services Specialist to join our Corporate Information Technology team. This is not just another faceless IT role. You will be a part of a larger IT team spread across the regions, but what sets this role apart is the relationships you will build with employees in the offices you support. Whether it's walking up to a coworker's office/cube or shooting them a call or IM, you will be the go-to person for all things tech.
This is an exciting opportunity for a well-organized individual who is deeply interested in technology as a career and possesses the ability and desire to learn new things on the job. You will get to lead and own your office's technology needs. This would be the right role for someone who loves traveling, being the local IT partner and likes to keep up with cool new technology on the horizon.
This position will be based in our Watertown, MA headquarters and requires occasional travel to other offices throughout New England. This role is critical to making sure our hybrid business runs smoothly. If you are service-minded and looking to further your career in technology, this may be just what you've been looking for.
Responsibilities
Proactively assist VHB employees with the use of technology Configure and deploy PCs to staff
Provide hardware and software support to all staff
Identify trends in incoming helpdesk tickets and triage appropriately
Provide ad hoc training associated with new commercial or custom applications
Assist other IT staff with engaging projects
Order equipment, assign licenses, install software
Assist with setting up technology for conference rooms and office-wide, region-wide or company-wide meetings
Skills and Attributes
Strong customer service skills
Excellent verbal, written and interpersonal communication skills
Team-oriented with capability to work independently
Self-motivated
Excellent attention to detail
Organizational and planning skills
Interest in learning new technologies
Ability to prioritize and respond to inquiries in a timely and friendly manner
Qualifications
3-5 years of experience in Information Technology with strong PC knowledge and interest in technology
Working knowledge of computer software and hardware
Working knowledge of Windows 10
Strong skills with Microsoft Office 365
Requires travel between offices on a regular basis
Valid driver's license and reliable transportation
Experience with civil engineering software experience (Civil 3D, Microstation, OpenRoads Designer, ProjectWise, ACC, etc) highly preferred
W e are VHB! We're an inspired and innovative team of engineers, scientists, planners, and designers who partner with clients in the transportation, real estate, institutional, and energy industries, as well as federal, state, and local governments. Our work helps improve mobility, enhance communities, and contribute to economic vitality. We do this while balancing development and infrastructure needs with stewardship of our environment.
Our people make us great! VHB provides a differentiating employee experience , which includes:
Diverse and inclusive culture of collaboration and innovation
Opportunity to work on complex, transformational projects
Community and social responsibility as sustainable stewards
Focus on learning, development, and career growth
Best-in-class benefits, including flexible, hybrid workplace
We are consistently rated one of the top AEC firms to work for across our 30+ offices on the East Coast. We're growing, and we hope you'll join us!
VHB is a proud Affirmative Action and Equal Opportunity Employer. Since our founding, we have intentionally fostered a culture of diversity, equity, and inclusion-supported by deep-rooted core values, one of which is diversity. All individuals receive consideration for employment based on their qualifications without discrimination for race/ethnicity, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, pregnancy, marital status, or any other basis protected by law.
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IT Service Specialist jobs in Watertown, MA, United States
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Please refresh the page and try again.
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Get ready to discover your next great opportunity.