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Avum Inc.
California, MO, United States
Avum is seeking a Service Desk Support Engineer for the Navy Contract Writing system and portfolio of applications. The role is pivotal in ensuring the uninterrupted operation of critical software systems supporting the Department of the Navy (DON) Procure-to-Pay processes. This position involves technical assistance, troubleshooting, and coordinat
Job Source: Avum Inc.Hilton
Jefferson City, MO, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonAEVEX Aerospace
California, MO, United States
Description Matrix International, Inc. is seeking mission oriented, experienced candidates for the position of Desk Officer in Northern Virginia. The position requires an active TS/SCI security clearance and Polygraph. The position requires an extensive knowledge of the Intelligence Community (IC) and its objectives, and preference will be given t
Job Source: AEVEX AerospaceGovCIO
Jefferson City, MO, United States
Overview GovCIO is currently hiring for a Help Desk Analyst to for a legacy application to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. Responsibilities The Remote Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs. Resolution of help de
Job Source: GovCIOJefferson City Capitol Plaza
Jefferson City, MO, United States
Hotel: Jefferson City Capitol Plaza Front Desk Associate Full time Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and
Job Source: Jefferson City Capitol PlazaCarrington
Jefferson City, MO, United States
Come join our amazing team and work remote, prefer someone living in PST zone. The Wire Desk Analyst l will be responsible for assisting the Treasury department with its ongoing daily operational needs such as transaction processing, balance reporting, bank account administration, maintaining signatories, unclaimed property reporting and complianc
Job Source: CarringtonJefferson City Capitol Plaza
Jefferson City, MO, United States
Hotel: Jefferson City Capitol PlazaFront Desk AssociateFull time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and
Job Source: Jefferson City Capitol PlazaTCL Electronics Products
California, MO, United States
We are currently looking for a Technical Services Manager to join our Customer Advocacy team located in Irvine, CA. The Technical Service Manager will lead and manage all aspects of TCL’s service and repair operations, ensuring that the utmost care is given to our customers. Working with both internal and external partners, this position will lead
Job Source: TCL Electronics ProductsCalifornia, MO, United States
We have an opportunity to join the Alliance as the Service Desk Manager in the Technology Services Department.
WHAT YOU'LL BE RESPONSIBLE FOR
Reporting to the Technology Services Director, this position:
Manages and leads Information Technology Services (ITS) Service Desk operations, acts as a subject matter expert, and provides guidance on related information technology functions and departmental operations
Provides management oversight related to the Service Desk function
Manages, supervises, mentors and trains assigned staff
THE IDEAL CANDIDATE
A seasoned Service Desk leader who practices and promotes examplary customer service
ITIL Certified
Experienced in creating and managing KPI's, metrics and reporting
Demonstrated ability to manage competing priorities, aligning them with department or company objectives for optimal efficiency and success
Invested in staff development and empowering teams to do their best work
A strong collaborator, with an ability to see the bigger picture and work toward the best solutions for all parties
WHAT YOU'LL NEED TO BE SUCCESSFUL
To read the full position description and list of requirements click here
Knowledge of:
Network, PC, desktop, server, and database technology
Design, implementation, and management of local area and wide area network, server, desktop and network administration, and networking devices such as laptops, Android, Blackberry and iPhones
ITIL best practices
Diagnostic utilities used in a multi-platform environment
Principles and practices of program and project management
Ability to:
Train, mentor, supervise and evaluate the work of staff and motivate staff to achieve their goals and objectives
Develop work plans and workflows and organize and prioritize staff’s work
Demonstrate strong teamwork and team building skills
Facilitate and lead meetings and project
Manage multiple projects simultaneously, organize work, and achieve goals and timelines
Foster effective and collaborative working relationships, influence others, and build consensus with individuals at all levels in the organization
Education and Experience:
Bachelor's degree in Management Information Systems, Computer Science, Business or related field a minimum of six years of increasingly responsible experience performing IT Service Desk/Help Desk hardware and software support and administration, including a minimum of two years of supervisory or project lead experience (a Master’s degree may substitute for two years of the required experience); or an equivalent combination of education and experience may be qualifying
OTHER DETAILS
While this position is connected to one of our Alliance offices, we are in hybrid remote/in-office work environment right now and we anticipate that the interview process will take place remotely.
Attendance at quarterly company-wide events or department meetings will be expected.
The full compensation range for this position is listed by location below.
The actual compensation for this role will be determined by our compensation philosophy, analysis of the selected candidate's qualifications (direct or transferrable experience related to the position, education or training), as well as other factors (internal equity, market factors, and geographic location).
Merced County & Mariposa County Pay Range : $100,031 - $160,056
Monterey County, San Benito County & Santa Cruz County Pay Range : $109,923 - $175,884
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Email Alert for Service Desk Manager jobs in California, MO, United States
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