Senior Program Manager

Andover, MA, United States

Overview:

Rapiscan Systems is an industry leader in detection technology, providing baggage, cargo and vehicle inspection systems and services for airports, ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technologyor multiple X-ray technologiesto address each customers unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Responsibilities:

Serves as primary customer point of contact for execution of assigned customer contract(s) and related projects. Performs as direct interface for customer personnel relative to execution of new and existing contracts/orders and management of any customer issues.

Drives day to day team activities to meet program milestones/deliverables and track progress.

Ensure program/project deliverables are compliant with contractual requirements and regulations, including monthly status reports and monthly Program Management Reviews.

Execute internal and external programs in accordance with business and corporate objectives and customer statement of work

Direct and manage program development from beginning to end, overseeing quality control throughout program lifecycle

Estimate the resources and participants needed to achieve project goals, and where required, negotiate with other department managers for the acquisition of required personnel

Develop project work break down structures (WBS), delivery team structure, projects plan, scheduling, cost structures, with clearly defined and communicated projects goals and key success factors.

Ensure that a Project file is created and maintained to establish and record key information and events relating to individual projects.

Provide leadership to a geographically dispersed, matrixed program support team to review/assess contract requirements, ensure complete contract compliance and on-time completion of all deliverables, and to define and coordinate program solutions as required

Monitor and control progress of the project through various stages, from Sales to Engineering, into Manufacturing and through to Installation and Commissioning via effective work package management.

Proactively manage changes in program scope, identify potential crises, and devise contingency plans

Identify and manage project dependencies and critical path

Implement and manage Project Management, Risk & Opportunity, Lessons Learned and Earned Value Management System processes and repositories in compliance with global company standards Manage project risks and issues, escalating to management and customer wherever necessary

Exercise judgment and delegated authority for planning, directing, coordinating and executing complex project/programs

Track and report project performance (milestones & budget adherence)

Provide internal business performance tracking and reporting/forecasting for each assigned program including delivery status, contract issues, revenue, margin and cash flow position, risks and opportunities, key actions/escalations to ensure business performance success.

Liaise with program stakeholders with keen ability to adjust communication depending on audience

Work closely with sales personnel, proposal team, and other organizations to identify and pursue new and/or follow-on business opportunities

Build, develop, and grow business relationships vital to the success of the program

Conduct program postmortems and formulate recommendations for continued improvement.

Uphold the companys core values of Integrity, Innovation, Accountability, and Teamwork

Demonstrate behavior consistent with the companys Code of Ethics and Conduct

It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem

Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications: Bachelors Degree, preferably in Business Administration, or a technical field highly desired

Program Management Professional (PMP) Certification required

A minimum of ten (10) years of related government program management experience in leading customer programs/projects on high technology equipment and/or service contracts.

Must be capable of obtaining a TSA security clearance

Experience in leading programs on DHS TSA programs a plus.

Experience working in the aviation industry, and customer sales experience a plus.

Knowledge in the TSA Transport Security Equipment Qualification Process, and experience assembling and managing Qualification Data Packages a plus.

Experience with Non-TSA DHS programs or DOD programs is a plus

Knowledge of or experience with airport security, baggage handling systems and x-ray baggage scanners is a plus.

Experience in building, managing, and leading cross functional matrixed teams in a fast paced and challenging business environment.

Must be able to prioritize multiple tasks with competing priorities

Strong customer relationship skills and customer focus required, including ability to maintain high customer satisfaction while also ensuring all company goals and objectives are met.

Strong working knowledge of acquisition processes, proposal development, contract negotiations, and executing varied contract types

Demonstrated strong team building and collaboration abilities with effective leadership for this level of responsibility.

Excellent and effective communication, presentation, and analytical and problem-solving skills.

Thorough knowledge of all appropriate ethical standards

Advanced working knowledge of a variety of computer software applications in word processing, spreadsheets, databases, presentation software (MSWord, Excel, Access, PowerPoint), and Outlook

Experience working with an R&D and/or a Product Manufacturing Company.

Ability to maintain a passport with the ability to travel within the US and internationally up to 25% .

**This position includes an education verification as part of our background check.**

Please review our benefits here: Life at OSI

The specific programs and options available to any given employee may vary depneding on eligibiliy factors such as geographic location and date of hire. Please note that hte salary information shown above is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively OSI) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

Equal Opportunity Employer - Disability and Veterans

EEO is the Law

Poster Link: https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf

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OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.

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