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Five Below Inc
Deptford Township, NJ, United States
Customer Experience Manager page is loaded Customer Experience Manager Apply locations Deptford, NJ 08096 time type Full time posted on Posted Yesterday job requisition id JR40095 At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go &
Job Source: Five Below IncThe Michael's Companies
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customer experience manager page is loaded customer experience manager Apply locations Abington-1411 Old York Rd time type Part time posted on Posted Yesterday job requisition id R00252732 Store - PHI-ABINGTON, PADeliver a customer centric shopping experience by managing and delivering effective front-end operati
Job Source: The Michael's CompaniesFive Below Inc
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Job Source: Five Below IncFive Below Inc
Upper Darby, PA, United States
Customer Experience Manager page is loaded Customer Experience Manager Apply locations Drexel Hill, PA 19026 time type Full time posted on Posted Yesterday job requisition id JR37457 At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you a
Job Source: Five Below IncJohnson & Johnson
, PA, United States
Johnson & Johnson Innovative Medicine is recruiting for a Product Manager position, located in Horsham, PA. At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are
Job Source: Johnson & JohnsonEssity UK Limited
Philadelphia, PA, United States
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Job Source: Essity UK LimitedMichaels Stores
, PA, United States
Customer Experience Manager PT page is loaded **Customer Experience Manager PT** **Customer Experience Manager PT** locationsGettysburg-1275 York Rd, Ste 21A time typePart time posted onPosted Today job requisition idR00114046 Store - GETTYSBURG, PA**We're here for the Makers! Come be a part of the team where innovation and teamwork com
Job Source: Michaels StoresWeis Markets, Inc.
Warminster Township, PA, United States
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Assistant Customer Experience Manager is responsible for the functions below, i
Job Source: Weis Markets, Inc., PA, United States
Description:
Janssen Biotech, Inc., a pharmaceutical company of Johnson & Johnson, is recruiting for a Product Manager, Customer Experience (Gastroenterology), located in Horsham, PA.
At the Janssen Pharmaceutical Companies of Johnson & Johnson, we are working to build a world without disease. Redefining lives by finding new and better ways to prevent, intercept, treat and cure disease encourages us. We bring together the best minds and pursue the most promising science. We are Janssen. We collaborate with the world for the health of everyone in it. Learn more at www.janssen.com and follow us @JanssenGlobal. Janssen Biotech is part of the Janssen Pharmaceutical Companies.
In this role, you will own the strategic development, implementation and ongoing operations for innovative and new customer experience solutions that give healthcare providers and patients compelling reasons to start and stay on Janssen Gastroenterology biologic therapies. This role provides the opportunity develop strategy, champion insight development, idea generation, execution and measurement of solutions that elevate the healthcare provider, patient and biologic coordinator experience and improve outcomes for Crohn’s disease and ulcerative colitis patients. You will also lead access and fulfillment messaging development, pull-through and field direction.
You will work closely with a large, cross-functional team from Professional and Patient GI Marketing, Sales Leadership, Sales Learning & Development (SL&D), Patient Engagement & Customer Solutions (PECS), Integrated Portfolio Solutions (IPS) and Strategic Customer Group (SCG).
Key Responsibilities:
Lead the access & fulfillment strategy for GI to spectacularly improve perceptions and transform the customer experience to accelerate growth of Janssen biologic therapies
Partner with Integrated Portfolio Solutions (IPS) to develop targeted access messaging and innovative solutions to improve provider perceptions of access and pull through contracted coverage and access wins
Partner with Patient Engagement & Customer Solutions (PECS) to transform the customer experience for providers, bio-coordinators, and patients, identifying solutions for today and shaping white-space innovation for the long-run
Lead customer experience mapping and research to uncover insights and opportunities to engage and educate biologic-coordinators to address difficulties, facilitate best practice sharing, and improve customer experience with our products
Systematically diagnose access and fulfillment barriers and drive urgency and action in partnership with IPS, ICS and SCG to develop action plans and ensure communication with field teams
Lead field direction in close partnership with Sales Leadership and SL&D
Monitor the competitive landscape and changing market dynamics, particularly related to customer experience and access initiatives, and ensure preparedness for competitive launches
Qualifications:
A minimum of a Bachelor's degree is required.
A minimum of 3 years of business experience with a minimum of 2 years of Sales and/or Marketing experience in the pharmaceutical industry is required.
Prior Gastroenterology experience facilitating reimbursement and fulfillment solutions for biologics and a detailed understanding of the buy and bill model are strongly preferred.
Strong critical thinking and passion and ability to craft and drive breakthrough innovation to transform the customer experience for providers and patients.
Outstanding leadership and communication skills, having proven the ability to lead collaboration across teams, encourage without authority, and support risk-taking.
Experience prioritizing multiple demands and priorities on time, leading teams, gaining alignment, and driving decision-making is crucial to success in this position.
Strong project planning and organization skills.
This position is located in Horsham, PA and requires up to 30% domestic travel.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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Product Manager, Customer Experience jobs in , PA, United States
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