Operations Specialist

Washington, DC, United States

Summary

This position is in the Office of the Assistant Secretary for Administration and Management (OASAM), Office of the Assistant Secretary. This position serves as an Operations Specialist. This position actively participates in and contributes to the overall OASAM operations acting as a liaison and consultant between the various centers within OASAM and OASAM leadership.

This position is Outside the bargaining unit.

This job is open to

Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

Internal to an agency

Current federal employees of this agency.

Clarification from the agency

Open to all current Department of Labor (DOL) employees with competitive status in the local commuting area of Washington, DC., as well as Career Transition Program (CTAP) eligibles in the local commuting area.

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Duties

Major duties for this position include but are not limited to: Prepares reports, memos, and communications to direct or clarify the responses necessary to complete the work requested of the Center.

Reviews and provides substantive comments on the materials referred to the Agency for review and comment such as proposed legislation, draft Congressional testimony, draft reports to Congress, and questionnaires or reports from international organizations.

Organizes work, sets priorities, and determines resource requirements. Conducts the strategic planning and performance management activities necessary to support the agency's strategic objectives.

Conduct short and long-range planning and measurement, improvement activities, and other special studies and tasks. Support data-driven decision-making through data analysis.

Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.

Gathers, tracks, and analyzes data, identifies issues or problems, recommends solutions, and prepares reports and briefings related to the assignments.

Plans research/analysis and projects to identify current and emerging developments that may trigger the need for new or revised projects that impact the organization.

Support data-driven decision-making through data analysis. Considers emerging developments when making recommendations for future research, statistical analysis, etc.

Consults with senior staff and contributes to recommendations for integration into agency policies and programs.

Maintains clear communication lines with supervisors, managers, and customers.

Displays tact, diplomacy, courtesy, and patience in all communications and interactions with internal/external customers.

Provides consistently reliable and competent customer service.

Actively contributes to the development and implementation of policies, procedures, and operations, plans research/analysis and projects to identify current and emerging developments that may trigger the need for new or revised projects that impact the organization and makes actionable recommendations.

Coordinates multiple projects and reconciles the interdependencies among them. Provides strategic guidance to the project managers and team members throughout each project.

Performs other duties as assigned.

Requirements

Conditions of Employment Must be a U.S. Citizen.

Must be at least 16 years old.

Candidate required to obtain the necessary security/investigation level.

Requires a probationary period if the requirement has not been met.

Qualifications

You must meet the Specialized Experience to qualify for the Operations Specialist position, as described below.

Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level GS-13, in the Federal Service.

Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.

Specialized Experience for this position is defined as: Leading customer service and/or customer experience initiatives to include customer engagement activities, customer satisfaction survey administration, analysis or corrective action planning, training or other activities.

Leading employee engagement, special emphasis, diversity, equity, inclusion, and/or accessibility (DEIA) projects or initiatives.

Developing or facilitating meetings (with employees at all levels), inter-agency work groups, or other governance board or stakeholder groups.

Advising, persuading or defending controversial actions/policy decisions in meetings with senior level management.

Developing, revising, coordinating, or leading implementation of project plans defining short and long-term goals, managing risks, and leading projects to successful completion.

Education

There is no substitution of education for experience at the GS-14 level for this position.

Additional information

The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work-related benefits and rights for all workers. As such, the Department is committed to fostering a workplace and workforce that promote equal employment opportunity, reflects the diversity of the people we seek to serve, and models a culture of respect, equity, inclusion, and accessibility where every employee feels heard, supported, and empowered.

Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATION, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES

As a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATION

Click here for Telework Position Information

Based on agency needs, additional positions may be filled using this vacancy.

The Fair Chance Act (FCA) prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment. If you believe a DOL employee has violated your rights under the FCA, you may file a complaint of the alleged violation following our agency's complaint process Guidelines for Reporting Violations of the Fair Chance Act.

Note: The FCA does not apply to some positions specified under the Act, such as law enforcement or national security positions.

All Department of Labor employees are subject to the provisions of the Drug-Free Workplace Program under Executive Order 12564 and Public Law 100-71. Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies: Customer Service

Oral Communication

Planning and Evaluating

Problem Solving

Project Management

Vision

Click here for evaluation details.

You may preview questions for this vacancy here: https://apply.usastaffing.gov/ViewQuestionnaire/[redacted]

The information you provide may be verified by a review of your paid, unpaid, volunteer, and other lived experience, as it demonstrates the competencies or skills required for the position to be filled. Your evaluation may include an interview, reference checks, or other assessment conducted by HR specialists, subject matter experts, or panel members and may include other assessment tools (ex. interview, structured interview, written test, work sample, etc.). The examining Office of Human Resources (OHR) makes the final determination concerning applicant ratings. Your resume MUST provide sufficient information to substantiate your vacancy question responses. If not, the OHR may amend your responses to more accurately reflect the level of competency indicated by the content of your resume.

INFORMATION FOR CTAP ELIGIBLE(S) ONLY : If you are eligible for special priority selection under CTAP, you must be well-qualified for the position to receive consideration. CTAP eligible(s) will be considered well-qualified if they attain at least a rating score of 85 in a numerical rating scheme. Be sure to review the eligibility questions to reflect that you are applying as a CTAP eligible and submit supporting documentation. Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date.

ELIGIBILITY REQUIREMENTS: Applicants must meet the eligibility requirements of time-in-grade (52 weeks at the next lower grade), time-after-competitive-appointment (90 days), and minimum qualifications (52 weeks equivalent to the next lower grade in federal service). These requirements must be met within 30 days of 07/05/2024 the announcement closing date.

The following documents are required from all applicants (PLEASE READ CAREFULLY):

STATUS FEDERAL EMPLOYEES: If applying as a status candidate with current or former Federal Service, please provide a copy of your last or most recent SF-50, Notification of Personnel Action which shows your appointment eligibility for the position for which you are applying. Your SF-50 must identify the highest grade you held on a permanent basis, Pay Plan/Pay Schedule, Series, Grade/Pay Band, and career status. Multiple SF-50 may be submitted to demonstrate your highest previous rate and eligibility.

* WARNING: An award SF-50 (ex. cash or time off award) may not indicate grade, step, and competitive status. For current DOL employees, an award SF-50 DOES NOT indicate grade and step. Resumes are required- provide a resume either by creating one in USAJOBS or uploading one from your profile. To receive full consideration for relevant and specialized experience, please list the month, year, and number of work hours worked for experience listed on your resume. We also suggest that you preview the vacancy questions, and confirm that your resume supports your question responses.

Most recent performance appraisal/evaluation signed and dated within 18 months is requested by the agency, but will not disqualify candidates if not submitted. If not submitted during the application process, one may/will be requested at the time of the interview if the opportunity is extended. *In most cases, CTAP applicants must submit this document - see the CTAP link below for more details.

The following documents are required (if applicable): Displaced Employee Placement Documents: Only required if requesting priority consideration under Career Transition Assistance Plan (CTAP) Eligibility. Click/Review this CTAP link to confirm what must be submitted as proof that the requirement has been met.

Cover Letters are not mandatory and will not be used to verify experience but may be submitted.

Do not upload password-protected documents.

Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.

How to Apply

Persons who are deaf, hard of hearing, blind, or have speech disabilities, please dial 711 to access telecommunications relay services.

To apply for this position, you must complete the initial online application, including submission of the required documentation specified in the Required Documents section.

Your application and ALL required supplemental documents MUST be received by 11:59 pm Eastern Time on the vacancy closing date to receive consideration.

Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered. Click here for information on Reasonable Accommodations.

Important - Save your information before the 30 minute system timeout! For help, go to USAJOBS Help Center.

STEP 1 - Create USAJOBS Account on www.usajobs.gov, including Resume and Saved Documents. Your resume must provide sufficient information to substantiate your responses to the self-assessment vacancy questions. If not, HR may amend your responses to more accurately reflect the competency indicated by resume con