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Automotive Service Advisor / Service Writer

, WI, United States

As a fifth-gen family business, our approach sets us apart. We excel in guest treatment, teamwork, and achieving outstanding outcomes thanks to our team's exceptional individuals and their unique culture. These qualities earned us the 2018 Wisconsin Family Business of the Year title and a spot among the top 100 " Best Dealerships to Work For " by Automotive News.

We're looking for a people-centric team player eager to deliver extraordinary guest experiences. Interested in joining our award-winning family? Fill out the form below to start the conversation. We're excited to explore your career aspirations and share our century-long legacy with you!

What We Offer

Newly remodeled, state-of-the-art facility

Family-oriented, flexible Monday - Friday work schedule

Paid holidays and personal time off

Health, vision, and dental insurance

Supplemental insurance coverage

Paid training and certification classes

Fun and rewarding family environment

Monthly team lunches

Verizon / AT&T Wireless plan discounts

Opportunity to grow and advance

Open door and open-book management

Direct deposit payroll

Company-funded 401K retirement savings plan

Discounts on vehicle purchases, parts, service, collision repair, and car washes

No-cost, no-debt associate/bachelor's/master's college degrees for you and your family

Responsibilities

Engage & Welcome: Offer a warm welcome to guests, swiftly gather vehicle details, and meticulously document any concerns.

Maintenance Guidance: Dive into vehicle service histories, conduct initial inspections, and guide drivers on essential routine maintenance.

Order Preparation: Craft clear repair orders with detailed work descriptions, including accurate time and cost estimates, awaiting client approval.

Consultation: Discuss technician findings with guests, suggest necessary corrective measures, and manage additional repair orders as required.

Repair Monitoring: Keep tabs on repair progress, promptly updating clients on any estimate or timeline adjustments, ensuring they're well-informed and onboard for any extra work.

Order Review: Conduct thorough reviews of finalized repair orders, verifying all work is completed, and additional tasks are authorized and documented.

Client Satisfaction: Strive for and achieve 100% client satisfaction, ensuring every interaction and solution meets their expectations.

Qualifications

Unwavering ethics and values

Positive attitude and outgoing personality

Knowledge inautomotive repair and maintenance

Fast, eager learner and team player

Excellent written and verbal communication skills

Strong customer service focus

Willingness to embracenew technology

Career-driven mindset

Clean driving record and valid driver’s license

Willing to submit to a background check and drug screen before employment

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Automotive Service Advisor / Service Writer jobs in , WI, United States

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