Service Coordinator

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

OWL Services’ network includes 33 offices and distribution centers with more than 1,400 field service professionals. We offer a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services’ companies have received numerous awards for exemplary customer service, including EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program. Come join us! For more information visit OWLServices.com and follow us on LinkedIn.

Overview We are seeking a highly organized and experienced and detail-oriented Service Coordinator to join our team. In this role, you will be responsible for monitoring and supporting daily dispatch operations across the Northeast Markets.

Responsibilities Provide coverage and support for dispatch operations across all assigned markets

Oversee and maintain customer portals to ensure accuracy and positive customer experience

Track Preventative Maintenance, Inspections, and Weights & Measures submissions

Become proficient in all dispatch systems and portals

Assist with market specific reporting and administrative tasks

Step in to dispatch during high call volume or as assigned

Perform additional administrative duties as needed

Qualifications High school diploma or equivalent (Associate or Bachelor’s degree a plus)

Proven experience as a dispatching coordinator or similar role

Strong understanding of dispatch operations, route optimization, and logistics

Ability to work well independently and as part of a team

Strong decision making skills with the ability to stay composed under pressure

Excellent communication and customer service abilities

Proficiency with dispatching software and systems

Adaptability to business and operational changes

Must have flexible schedule to accommodate business needs

Physical Requirements Primarily sedentary, office based work

Hybrid schedule (office and remote work)

Occasional travel to other Owl offices as needed

Compensation And Benefits 10 Paid Holidays

Flexible Time Off

401(k) Company Match

Health, Dental, and Vision Insurance

HSA and FSA

Disability & Occupational Accident Insurance

Company-Paid Life Insurance Policy

Employee Assistance Program (EAP)

World-class paid training program for you to learn the skills for long term career success

Requisition # 3523

Sunday-Thursday

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