Office Manager

ColonialWebb is seeking an Office Manager to join our Glen Burnie team! If you are service-oriented, enjoy supporting others, and have a passion for office leadership, we encourage you to apply. The ideal candidate will have prior experience in an HVAC office environment, along with demonstrated management and leadership experience.

Who we are:

At ColonialWebb, we are deeply committed to our people, our culture, and the continued growth of our business. As a full-service MEP (Mechanical, Electrical, and Plumbing) contractor, we pride ourselves on the quality and expertise of our teams, who work across a diverse range of specialties, including New Construction, Mechanical Service, Industrial Refrigeration, and Manufacturing. For over 50 years, we've been dedicated to delivering comprehensive solutions and unmatched service to our commercial customers, earning a reputation as a trusted contractor in the industry.

Perks of joining ColonialWebb:

Career development and progression

401(k) plan with company match

PTO and paid holidays

Excellent medical, dental, life, vision and disability benefits

Employee Assistance Program

Employee referral incentives

Pay range: $80k-$90k annually

What you will do:

Provide daily guidance, support, and coaching to the coordination team, helping them work through challenges as they arise

Train and onboard Service Coordinators on current systems, processes, and best practices, as well as support adoption of new tools and procedures

Monitor workloads and service support by reviewing open work orders and participating in Work in Progress (WIP) meetings as needed

Partner with Operations, Sales, Field teams, and administrative staff to strengthen collaboration, alignment, and continuous improvement

Escalate technician, customer, or coordination concerns to the appropriate Building Service Supervisor or Operations Manager when necessary

Deliver excellent customer service to both internal teams and external customers, consistently meeting expectations with professionalism and efficiency

What we are looking for:

Possess high school diploma or equivalent

Possess the leadership skills to motivate, create engagement and produce results through the coordination team

Ability to follow a standardized process

Ability to proactively identify and resolve problems; work with other teams and management, as needed, to resolve problems

Ability to work independently without direct supervision

Possess the courage to make informed decisions

Demonstrate dependability and display a strong work ethic

Possess and demonstrate excellent communication and customer service skills

Ability to perform multiple activities in a timely manner with high accuracy

EOE M/W/Disability/Vets

Veterans and those with previous military experience are encouraged to apply

We are an equal opportunity employer. Qualified minorities, women, veterans and individuals with disabilities are encouraged to apply. If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English – Spanish – Arabic - Chinese

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