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Actalent
Dallas, TX, United States
This will be a 3 year project based out of Honolulu Description: Working closely with the construction team to ensure completion of project from start to finish Assisting in the preparation of scope of work plans and ensure they are followed closely Providing technical engineering expertise to ensure field work complies with standards, contract
Job Source: ActalentCrossland Construction Company Inc
Prosper
Job Description Job Description Get to Know Us With a company built on family—by family—it’s no surprise that working here is so much more than just putting on a hard hat and work boots. At Crossland, you join a group of Real Builders who care about bringing long-lasting facilities to our clients and providing the best culture
Job Source: Crossland Construction Company IncSouthland Holdings
Carrollton
Job Description Job Description A Southland Holdings company is currently accepting resumes for a highly motivated Field Engineer to join our team in Carrollton, TX. This is an mid-level position requiring 1-5 years experience Responsibilities/Duties: Receive, review, forward and track status of submittals. Assist in management of project permit
Job Source: Southland HoldingsCopart
Dallas, TX, United States
FIELD ENGINEER The Field Engineer is responsible for implementing operational Installation, Services, and Changes at the Corporate HQ, Offices and remote Copart yards. These changes include, but are not limited to Office support, operational growth, yard moves, remodels, decommission, and all aspects of IT Support. The Field Technician position may
Job Source: CopartSouthland Holdings
Carrollton, TX, United States
A Southland Holdings company is currently accepting resumes for a highly motivated Field Engineer to join our team in Carrollton, TX. This is an mid-levelposition requiring 1-5 years experience Responsibilities/Duties: Receive, review, forward and track status of submittals. Assist in management of project permit process. Assist is preparation of
Job Source: Southland HoldingsCrosstown
Dallas, TX, United States
Job DescriptionJob Description Engineering Associate Field Engineer Description Self-directed field engineer or technician, working as part of a larger team, responsible for completing residential and commercial foundation inspections for both slab and pier-and-beam structures/foundations. Prepares and/or reviews subsequent engineering repor
Job Source: CrosstownCareerbuilder-US
Dallas, TX, United States
Overview Keller is the world leader in geotechnical construction and deep foundations. With a North American presence of over 100 years, we operate as the market leader with over 50 offices throughout the US and Canada. By connecting global resources and local experience, Keller develops innovative, practical, and cost-effective solutions to geote
Job Source: Careerbuilder-USRadiant Systems Inc
Richardson, TX, United States
Day shift, however, must be able to work nights, short term to help cover vacations, training, etc. Will be onsite at TI in Richardson Must have Mechanical & Electrical experience. Military experience in lieu of education. Must be able to work in a team environment. Must show stable work history. Responsibilities : Performs on-site service and rep
Job Source: Radiant Systems IncPlano, TX, United States
Plano, United States | Posted on 01/30/2023
SEC24-7 is a leading technology service and solutions provider that specializes in providing cutting-edge solutions to manage the most complex digital transformation requirements of customers. Utilizing our broad range of expertise and partnerships, we offer managed services, professional services, expert engineering support, and cloud architecture, design, and operations. We assist customers in realizing their most audacious goals and creating sustainable, long-term enterprises.
From our beginnings operating with a “startup mentality” to where we are today, providing solutions across the globe, we have always been on the journey for innovation. We work hard to earn your trust. We speak your language and understand your needs. And we push boundaries to be the best. We want you to know that there is no better partner for you on this journey than us. Period!
Job Description Description
The number one goal of everyone on our team is to make our Clients exceptionally happy. The Field Engineer plays a vital role in making sure that happens.
The Field Engineer handles escalated support requests for the Service Delivery Team that need to be handled on-site. They are assigned the support requests that the Junior Helpdesk Technician can’t handle and any projects requiring on-site implementation.
When help is needed, the Field Engineer can turn to the Service Delivery Manager for guidance and support.
Job Responsibilities
CUSTOMER SERVICE
Work on and resolve escalated Helpdesk Tickets
Delight our Clients with a Friendly, Quick, and Helpful Experience
Provide the Client with advanced on-site troubleshooting
Provide the Client with on-site installation & removal of equipment
On-Site Hardware Maintenance and Support
USE OF OUR TICKETING SYSTEM
Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests.
Managing and recording all work through our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process
PROJECT WORK
From time to time, the projects team will need additional resource to help deliver projects on-site.
COMMUNICATION, REPORTING & RISK
Create and maintain documentation for on-site processes
Escalate tickets that require Service Delivery Manager support
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Submit Timesheets & Expense reports as indicated on their SOPs
Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients
TEAMWORK
Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher.
Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks.
Follow all our Security Procedures and Keep a Vigilant Eye for Security Issues
Identify opportunities for improvement and make constructive suggestions for change.
Contribute to the process of innovative change effectively
Undertake other duties as required by the Service Delivery Coordinator , Service Delivery Manager, or CTO
SKILLS AND ATTRIBUTES
DESIRED
A love of (and ability to) Solve Problems & Challenges
Great Communications skills, founded in being a good listener
Advanced understanding of support tools, techniques and how technology is used to provide services
Advanced understanding of operating systems, business applications, printing systems and network systems
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
Advanced experience and understanding of structured cabling (tidy cable management is a must )
Advanced experience installing and maintaining networking and VoIP equipment
Advanced experience and knowledge of working with the Microsoft 365 Platform
Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)
Advanced experience working with vendors for expedited troubleshooting of hardware and software systems
Must be able to type quickly and accurately while talking on the phone
Advanced knowledge of IT Applications, Software & Hardware
The ability to speak both Geek and human
Great Communications skills, founded in being a good listener
Drivers license
The ability to speak both Geek and Human
The ability to keep up with & adapt to the fast-paced IT world
NICE TO HAVE
Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
Client Experience Certifications such as Helpdesk Habits etc.
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
CAREER GROWTH
For someone looking to progress in their role, the Field Engineer naturally leads into roles such as the Service Delivery Manager or CTO.
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Field Engineer jobs in Plano, TX, United States
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