Servicing Auditor
Dallas, TX, United States
Description
What it’s like working at MQMR
MQMR is different. We bring a progressive approach to doing business in an antiquated industry, heavy with regulations, requiring us to be the best of the best. Working at MQMR means living our core values: commit to quality, create solutions, collaborate as one, cultivate raving fans, and climb higher. We have a moderately fast-paced culture that is driven by hard work, quality, excellence, transparency, and nimbleness. You will be challenged daily to develop solutions to complex problems. We’re often told that one year at MQMR is the equivalent of 3-5 years of learning at other companies, so this is not a home for those who just want to clock in, go through the motions, and clock out. If you share in our core values, then we encourage you to continue reading the job posting as you may have found a great home for your career.
About this position:
This is a 100% remote position.
The salary range is $50,000 - $60,000.
The Servicing Auditor will play a critical role in supporting the Audit Team on various audit engagements by developing planning documents, assisting with document requests, performing assessments and summaries of documents received, performing loan-level transactional testing, process flow auditing, and more.
A Servicing Auditor should possess strong analytical skills and an acute attention to detail. This position will be able to work on multiple engagements simultaneously while meeting all internal and external deadlines. The Auditor will be personable and can interact internally with key organizational stakeholders.
The Auditor must be willing and open to learning, ambitious to self-study, and driven to deliver time-sensitive results. A moderate understanding of the U.S. mortgage process is a must, but this position entails plenty of opportunities to learn about the U.S. mortgage industry.
Essential Functions & Responsibilities:
Perform loan-level servicing QC audits on areas of interest such as Escrow Administration/MIP, Customer Service Calls, New Loans, Loan Payoffs, and other areas of interest by examining loan servicing transactions and documentation.
Document the findings using established audit scripts and systems.
Actively participate in team discussions regarding the audit program and scripts, as well as in the development and execution of department goals and objectives.
Maintain technical knowledge by attending required webinars/presentations and reading assigned materials.
Stay current on agency and regulatory directives and changes.
Participate in special projects and perform other duties, as assigned by management.
Why you should apply to work at MQMR:
Employee net promoter score of 70+ (scale from -100 to 100).
Competitive salary
Comprehensive benefits package: Including Medical benefits with optional vision, dental, and life insurance opt-ins. Company-paid life insurance, short and long-term disability.
Opportunity for growth and career advancement
Recognize almost all bank holidays (10 total) + Flexible PTO
Continuing Education opportunities
Amazing Work anniversary recognition at 1,3,5,7 and 10 years
Opportunity to work with subject matter experts
Modern work culture and monthly virtual team activities led by our Culture Committee
Requirements
What will make you successful in this role (skills):
Minimum 5 years of experience in U.S. mortgage loan servicing.
A background or experience in Default Servicing is a plus.
Strong knowledge of mortgage documents including but not limited to loan applications, appraisal reports, credit documents, closing documents, titles, AUS findings, and other mortgage-related documents. Experience in performing quality assurance/quality control reviews on various areas of the mortgage industry such as originations, underwriting, MERS, and/or servicing.
Experience with mortgage lending compliance, risk management and/or internal audit preferred.
Strong technical skills in Microsoft Office (Word, Excel). Technologically savvy and able to quickly learn how to operate within our client’s various systems such as BlackKnight, Encompass, FISERV, and other mortgage-related systems.
Excellent verbal and exceptional written communication skills.
Strong industry-leading customer service skills.
Ability to successfully manage multiple projects and deadlines.
Strong analytical and critical thinking skills with the ability to solve complex problems and easily communicate findings.
Personal integrity with strong ethics and values.
Ability to consistently maintain client and company confidentiality by safeguarding sensitive information.
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