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Sonesta International Hotels
Somerset, NJ, United States
Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technolo
Job Source: Sonesta International HotelsValor Hospitality
Somerset, NJ, United States
SOMERSET HILLS TAPESTRY COLLECTION BY HILTON Somerset Hills Hotel, a Tapestry Collection by Hilton, lies in the historic Warren, NJ that is one of America's oldest counties the area is steeped in colonial and Revolutionary War history. The redesigned hotel offers all the comforts, service, and amenities of the world-class Hilton brand with the exp
Job Source: Valor HospitalityEmergencyMD
, NJ, United States
Join us at Saddlehill Cellars in Voorhees, NJ and be the face of exceptional customer service as our new full-time Guest Services Manager . Your restaurant expertise and passion for creating memorable experiences will shine as you support our cutting-edge online reservation system. You'll enjoy a competitive salary range of $60,000 to $65,000/ye
Job Source: EmergencyMDValor Hospitality Partners, LLC
, NJ, United States
locations Delta by Marriott, Basking Ridge, New Jersey Delta by Marriott Basking Ridge time type Full time posted on Posted 30+ Days Ago job requisition id JR103588 DELTA HOTELS BASKING RIDGE Placed in the relaxing countryside of Bernards Township, Delta Hotels Basking Ridge is a newly renovated modern business hotel. Facility Details: 116 g
Job Source: Valor Hospitality Partners, LLCSaddlehill Cellars
Voorhees Township, NJ, United States
Do you crave creating unforgettable farm-to-table experiences? Are you passionate about ensuring guest satisfaction and driving positive feedback for a cherished local winery? If so, we want you on our team here at Saddlehill Winery & Farmhouse Kitchen! The Restaurant: Saddlehill Winery & Farmhouse Kitchen is a leading restaurant in [City/Area],
Job Source: Saddlehill CellarsHighgate Hotels L.P.
Princeton, NJ, United States
Compensation Type Yearly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America,
Job Source: Highgate Hotels L.P.Air Mobility Command
Mcguire Afb
Summary About the position: This position will be assigned to the McGuire All American Inn at JB-MDL. Responsibilities Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized pat
Job Source: Air Mobility CommandESA Management, LLC
Bensalem, PA, United States
Requirements KNOWLEDGE, SKILLS, ABILITIES COMPETENCIES Ability to understand and communicate in English proficiently to interact with guests, associates and outside vendors. Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and
Job Source: ESA Management, LLCPrinceton, NJ, United States
Compensation Type: Hourly Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location: Graduate Princeton - Princeton, NJ
Overview: The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities: Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.
Qualifications: College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Email Alert for Guest Services Agent jobs in Princeton, NJ, United States
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