Patient Services Coordinator III
Waltham, MA, United States
Job Description - Patient Services Coordinator III (3290335)
MGH WALTHAM CANCER CENTER
Under the direction of the Practice Manager, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patient visits
Coordinates and maintains providers’ master clinical schedules
Submits referrals for specialty appointment requests
Obtains intake information from patient and referring physician’s offices.
Schedules Radiology tests
Orders and obtains scans for clinical sessions, pathology reports/slides, x-rays, x-ray reports and lab results.
Schedules infusion related services utilizing OptIn scheduling support system
Triages and manages high volume of patient telephone calls, utilizing superb customer service skills.
Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.
Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed
Performs other duties as assigned
SRMGB
QUALIFICATIONS:
High school diploma required, Bachelors preferred
RSRMGB
QUALIFICATIONS:
High school diploma required, Bachelors preferred
RSRMGB
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
Primary Location Primary Location MA-Waltham-MGH Waltham
Work Locations MGH Waltham
40 Second Avenue
Waltham 02451
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