Customer Service Representative
Phoenix, AZ, United States
Job Description
Job Description – Customer Service Representative / Admin
Position Summary
The Customer Service position is responsible for supporting and maintaining commercial activities that drive both growth and organizational excellence. The CSR will actively engage with channel partners, field sales, technical support personnel and inside sales representatives to ensure we maintain efficient and effective commercial processes, including; order entry and verification, expediting with operations teams, managing pick slips, running daily and monthly reports, participation in production meetings regarding ship schedules and customer notification of schedules and changes. Other administrative tasks as defined by management of the Phoenix location. This is a salary exempt position.
Primary Responsibilities:
3 years experience in Customer Service. Inside Sales experience preferred
Strong computer knowledge and the ability to troubleshoot
Proficient with Microsoft Office, including Access, Word, Outlook and Excel
Experience in semiconductor manufacturing environment strongly preferred
Knowledge of business database applications
Oracle Experience preferred.
Order Entry and Verification
As needed, support the team to resolve purchase order discrepancies that arise after the order has been entered
Support administrative or commercial and logistics tasks when necessary
An exceptional attention to detail and ability to adhere to deadlines
Team player who enjoys a challenge and is self-motivated
Excellent communication and problem-solving skills required
Ability to handle multiple tasks and projects simultaneously
Cultivate, develop and continuously improve processes and strategies for commercial excellence
Requirements
Job Requirements: BA/BS degree or equivalent and 3+ years of customer service or inside sales experience
Excellent communication skills and fluent in English (Written Verbal)
Proficient with corporate productivity and web presentation tools
Track record of over-achieving metrics
Ability to multi-task, prioritize and effectively manage time
Experience working with ERP systems such as Oracle, J.D. Edwards or similar system
Skills Competencies: Enthusiastic and commercially focused
Team player with integrity, strong interpersonal skills, and capable / willing to work in a diverse environment
Excellent organizational skills with a high level of attention to detail
Excellent solutions-oriented and problem-solving ability
Strong sense of accountability with impeccable follow-up skills
Proactive and results-orientated with a positive outlook and willingness to take initiative.
Strong listening skills
Good business acumen