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Steer Health
Dallas, TX, United States
Steer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth. At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more. As a Customer Success Manager, you will be re
Job Source: Steer HealthSteer Health
Dallas
Job Description Job Description Steer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth. At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more. As a Customer
Job Source: Steer HealthSteer Health
Dallas
Job Description Job Description Steer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth. At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more. As a Customer
Job Source: Steer HealthSteer Health
Dallas, TX, United States
Steer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth. At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more. As a Customer Success Manager, you will be re
Job Source: Steer HealthBurroughs, Inc.
Dallas, TX, United States
Description Customer Success Manager Position Summary The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription.
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Dallas, TX, United States
The worldwide data management software market is massive (According to IDC, the data management software market is forecast to be $94 billion in 2023 growing to approximately $153 billion in 2027, representing a 13% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people us
Job Source: MongoDBEllie Diagnostics
Richardson, TX, United States
Ellie Diagnostics is an innovative veterinary diagnostics company based in Dallas, TX. Ellie is a company with a strategy to create industry disruption by modernizing veterinary diagnostics. We launched in 2019 and have become one of the fastest growing veterinary labs in the country since then. Ellie provides full-service reference laboratory solu
Job Source: Ellie DiagnosticsAppFolio, Inc.
Dallas, TX, United States
Description Hi, We’re AppFolio We’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion
Job Source: AppFolio, Inc.Dallas, TX, United States
Steer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.
At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.
As a Customer Success Manager, you will be responsible for ensuring high levels of satisfaction, drive adoption, and expand the use of Steer Health products at customer sites. You will work closely with our sales team to identify upsell opportunities and renewal risks and be engaged with cross-functional teams to successfully manage and resolve all issues affecting your customers.
Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer’s satisfaction levels. Your technical aptitude for preventing problems as well as solving them will turn your customers into Steer Health advocates and repeat customers. You should have great communications skills with the ability to work with customers ranging from hospital administrators, practice directors, managers, staff, and other key stakeholders, and a proven track record for providing high levels of customer satisfaction.
Responsibilities
Primary point of contact for driving customer success
Support our customers and partners in their efforts to successfully use and operationalize Steer Health platforms
Work with sales to identify any renewal concerns or upsell opportunities
Collaborate and organize both customer personnel and in-house resources to troubleshoot and resolve issues
Perform customer onboarding, health checks, and proactively alert customers of any impending issues
Conduct quarterly business reviews for top accounts
Collect customer feedback and work with Product Management to preemptively solve product issues
Document interactions, paths to resolution, and successes for both customers and internal audiences
Develop materials and presentations for executive level training and reporting
Perform strategic analysis of customer portfolios for clients
Set follow-up actions and provide regular updates on the status of active issues to all stakeholders
Manage customers issues and satisfaction like a continuous project
Qualifications and Skills:
Bachelor's degree in Computer Science, Web Development, or related field (or equivalent work experience).
3-4 years of experience in WordPress development, with a strong portfolio demonstrating WordPress projects and customizations.
Prior experience with Healthcare SaaS is must
Proficiency in WordPress CMS, PHP, HTML, CSS, JavaScript/jQuery, and MySQL.
Solid understanding of responsive web design principles, SEO, and web performance optimization.
Experience with version control systems (e.g., Git) and familiarity with web hosting environments.
Strong problem-solving skills and the ability to work independently or as part of a team.
Life, Dental, Vision, 401k
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Customer Success Manager - Health Care jobs in Dallas, TX, United States
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