Client Service Representative

Description

Client Service Representative

Located in sunny Hollywood, Florida,  Emerald Hills Animal Hospital is a full-service animal hospital dedicated to serving Broward County since 1988.

Essential Functions and Responsibilities:

Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone

Schedule appointments, record keeping and organization, provide estimates and invoices for payment

Respond with compassion and empathy in stressful and emotional situations

Maintain a clean and orderly lobby and front office area

Willingness to guide, mentor, and support fellow team members

Constantly advance your knowledgebase and customer service skills

Skills and Qualifications:

1+ years' experience in veterinary or medical practice required

Minimum 2 years’ customer service experience required (retail, food and beverage, etc.)

Computer experience and proficiency required (email usage, word/excel, operation of office equipment such as, fax machine, copy machine, and postage meter)

Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal,

Excellent communication skills with clients and team members

Proficient time management, ability to solve problems, learn, and handle multiple tasks

Enthusiastic team player with a patient, and positive professional attitude.

Must be able to work seated for a majority of day

Benefits and Perks:

Complimentary Short-Term Disability

Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family

Company Sponsored Employee Assistance Program (Headspace)

401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment

Medical Insurance Plans with 3 tiered options

Flexible Spending Account or Health Savings Account options

United Healthcare Dental Insurance; includes a 100% paid premium option for team members

United Healthcare Vision Insurance options

Long Term Disability option (paid for by employee)

Progyny-Fertility and Family Building Support (up to $10,000 per attempt/ $30,000max)

Team Member Discounts for Pet Care

Paid time off - inclusive of sick, personal, and vacation

Referral Bonus Program

DailyPay on Demand

The professional and courteous staff at Emerald Hills Animal Hospital seeks to provide the best medical, surgical, and dental care for their highly valued patients, and are fully equipped to handle all your veterinary needs, ranging from wellness exams to surgical procedures, preventative care, boarding, and cosmetic grooming.

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams intheir care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.