Cloud Support Administrator (TS/SCI Full Scope Polygraph)

Zachary Piper Solutions is seeking a Cloud Support Administrator to support a critical intelligence cloud security program in the following locations; Reston, VA, Redmond, WA, Atlanta, GA. The team is seeking IT support specialists who are experienced with Microsoft cloud environments to support an on-going classified program.

Clearance Top secret/SCI Full Scope Polygraph required (MPO or VA Customer)

Location Reston, VA, Redmond, WA, Atlanta, GA

Schedule Shift work - 24x7 operational environment

Application Window 9/14/2026. Applications for this job will be accepted for at least 30 days from the posting date

Responsibilities of the Cloud Support Administrator: Complete incoming tickets through Remedy, ServiceNow or other ticketing system

Troubleshoot and resolve system issues utilizing customer tools

Document all findings from tickets and incidents

Automate and troubleshoot tasks using various scripting languages and services

Provide end-user support to customers at the Tier I-III level in cloud based environments

Qualifications of the Cloud Support Administrator: Must hold an active TS/SCI Full Scope Polygraph clearance (MPO)

Must be willing to work one shift, no dual employment

Certifications: IAT II, AZ900 or similar cloud certification (highly preferred)

Willingness to shift work, as 24/7 support is essential

Excellent customer service skills and focus.

Education: Bachelor’s Degree and 2+ years of related professional experience

Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow, Netmom, Windbg

Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure)

Compensation of the Cloud Support Administrator: Compensation: $100,000 - $135,000+ **based on years of experience**

Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law

Opportunity to get your foot in the door with cloud

Long-term stable program

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