Project Coordinator

Project Coordinator - Digital Operations

The Position: Censeo is seeking a Project Coordinator to support digital operations and RegTech client initiatives. This role will focus on managing intake, coordinating website updates, supporting customer-facing services, and driving operational improvements across multiple workstreams.

This position plays a critical role in ensuring timely and high-quality delivery of digital content updates, stakeholder communications, and customer support services. The Project Coordinator will also provide surge support during periods of high demand, contribute to cross-functional projects, and collaborate with stakeholders across teams.

Key Responsibilities:

Manage intake, tracking, and execution of website update requests

Use content management systems (CMS), including tools like Wagtail, to publish and update website content

Ensure accuracy, timeliness, and consistency of all content updates

Participate in daily standups and regular stakeholder meetings

Develop client deliverables, including monthly reports and operational summaries

Conduct qualitative and quantitative analysis to identify trends, risks, and opportunities

Develop and maintain reporting to track operational performance and user experience metrics

Perform quality assurance reviews to ensure high-quality outputs

Document and standardize processes to improve clarity and efficiency

Communicate effectively with stakeholders, including senior-level personnel

Provide surge support during high-volume periods and staff absences

Support special projects and ad hoc initiatives across teams

Collaborate with cross-functional stakeholders to ensure seamless delivery

Triage, respond to, and document incoming inquiries from external stakeholders

Use CRM tools (e.g., Salesforce) to manage cases and elevate complex issues as needed

Support development of biweekly and monthly reports

Analyze user trends and feedback to identify opportunities for improvement

Participate in team and client meetings

Provide administrative and operational support, including presentations, documentation, and audits

The Ideal Candidate:

At Censeo, we value unique perspectives and a passion for solving complex problems. Our team thrives on innovation, collaboration, and a commitment to public service. We’re looking for candidates who bring curiosity, initiative, and a desire to make a meaningful impact.

Required Qualifications:

BA/BS with strong academic background

Strong analytical and problem‑solving skills

Excellent written and verbal communication

Customer service mindset with strong stakeholder management skills

Ability to manage multiple priorities in a fast‑paced environment

Strong attention to detail and organizational skills

Experience with content management systems (CMS)

Familiarity with CRM platforms (Salesforce or similar)

Proficiency in Microsoft Office (Excel, PowerPoint, Word)

Experience with data analysis and reporting

Exposure to Agile methodologies

Additional Qualifications

Experience supporting digital products or website operations

Familiarity with process documentation and workflow improvement

Ability to collaborate effectively in a team‑oriented environment

Experience working in regulated or public sector environments is a plus

The Company:

Censeo Consulting Group is a Washington D.C. based management consulting firm dedicated to helping public sector and non‑profit clients build operational excellence, deliver better outcomes, and lower cost. We take a personalized approach to strategic consulting to solve our clients’ most complex problems and build operational excellence that transforms their organizations, allowing them to better deliver on their public and social missions.

The Location:

Censeo Consulting Group is based in Washington D.C., a fantastic city for working professionals. We work in a hybrid setting with flexibility to work from home and work in our office conveniently located in the heart of downtown, just a few blocks away from the White House.

Fine Print:

The salary range for this role is $50,000 - $72,000 depending on experience

Expected travel 0‑10%; may increase based on business needs

This is an exempt, full‑time position

This role is subject to a hybrid or remote work schedule

Essential Physical Functions

Sitting: Particularly for sustained periods of time

Light Carrying: Physically transporting items weighing less than 15 pounds from one location to another

Censeo offers a competitive compensation and benefits package, including paid vacation and sick leave, flexible and remote work opportunities, and tuition and training reimbursement. More information on our benefits and perks can be found at https://www.censeoconsulting.com/about/join-us/.

Censeo is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law.

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