CCD Lab Assistant Work-Study

Title

CCD Lab Assistant Work-Study

Position Type

Workstudy

College

Community College of Denver

Division

Academic Affairs

Department

CCD Science, Technology, Engineering and Mathematics Pathway

Campus

Auraria Campus

Salary Range

19.29

Job Summary

Provide a workplace environment that encourages interpersonal skills, networking, and career growth for staff, faculty, and students who wish to expand and improve their prospects in an IT and Computer Science Setting.

Duties & Responsibilities

Daily Work-Study Responsibilities

• Opening
  • Check Classroom readiness
  • Communicate with all faculties to ensure their classroom/activity/visual-aid needs are met
  • Ensure Classrooms and lab have supplies
• During the Day
  • Monitoring 2-6 activities
  • All equipment needed
  • Double Coverage to ensure there’s enough help for walk-in student tutoring
  • Set up lab equipment/environment
  • Remote Tutoring
  • Using Webex
  • Using Discord
  • Maintain organization and cleanliness
  • Report any equipment failure
  • Issue IT tickets
• Closing
  • Shut down all machines
  • Classrooms are cleaned
  • Classrooms are locked
  • Computer Lab is cleaned

Competencies/KSAs

Networking, problem solving ,and programing

Minimum Qualifications

Must be enrolled in 6 credit hours, and have financial aid award. Basic knowledge of computers usage and trouble shooting

Preferred Qualifications

Basic knowledge of computer's hardware-based , software and networking

Additional Information/Benefits

Technical and IT Support

• Basic troubleshooting of classroom/lab equipment and computers
• A/V and visual-aid setup and readiness
• Ticketing workflows (creating clear IT tickets, documenting, and escalating issues)
• Remote support using Webex and Discord (virtual tutoring, screen sharing, basic tech triage)

Tutoring and Instructional Support

• One-on-one and small-group tutoring (in-person and remote)
• Explaining concepts clearly and adapting to different learning styles
• Assessing student needs and prioritizing help during walk-ins

Operations and Facility Management

• Opening/closing procedures, security (lock-up), and shutdown protocols
• Classroom/lab readiness checks and environment setup
• Inventory and supplies management; maintaining organization and cleanliness
• Lab equipment setup and basic safety/handling practices

Communication and Collaboration

• Proactive communication with faculty about classroom/activity needs
• Coordinating double coverage and hand-offs with teammates
• Clear written and verbal updates, including concise incident reporting

Time Management and Prioritization

• Monitoring 2–6 concurrent activities and triaging requests
• Balancing scheduled tasks with walk-in demands
• Staying calm and effective under time pressure

Customer Service and Professionalism

• Frontline service mindset for students and faculty
• Empathy, patience, and de-escalation during peak times
• Reliability, attention to detail, and accountability
• Computer information systems
• Computer science