Systems Administrator

CUMBERLAND HEIGHTS We are looking for you! Do you want to be a part of the team that transforms lives? Cumberland Heights is more than a campus on 177 acres, it’s a community. Our mission is providing the highest quality care possible for persons and families who are at risk for or who are suffering from the disease of chemical dependency. Treatment encompasses the physical, mental, emotional, and spiritual dimensions of recovery by offering a safe, loving and healing environment, combining professional excellence and the principles of the Twelve Steps.

Description CUMBERLAND HEIGHTS is more than a campus on 177 acres, it’s a community. Our mission is providing the highest quality care possible for persons and families who are at risk for or who are suffering from the disease of chemical dependency. Treatment encompasses the physical, mental, emotional, and spiritual dimensions of recovery by offering a safe, loving and healing environment, combining professional excellence and the principles of the Twelve Steps.

Cumberland Heights Foundation offers a comprehensive benefits program, which includes: Medical, Dental and Vision effective 1st day of month following 28 days of employment

Employer Contribution for Health Saving Account or Health Reimbursement Account

401K with Company match and eligibility after 90 days of employment

Paid Time Off (PTO) accrual beginning day (1) one and up to 20 days of PTO the first year

Position Summary Cumberland Heights is a nationally recognized addiction treatment organization, and the technology that supports our clinical teams directly impacts patient outcomes. As a Systems Administrator, you will own the reliability, security, and continuous improvement of the IT infrastructure that connects our staff and systems across two dozen locations. This is a high-ownership position. You will move beyond ticket-driven work to proactively identify risks, build resilient systems, and raise the technical bar across the organization. If you thrive in environments where your decisions matter and your documentation outlasts you, this role was built for you.

Infrastructure & Cloud Systems Administer Windows Server environments and cloud platforms (Microsoft 365, Azure, Entra ID)

Manage identity and access controls including Active Directory, group policies, and MFA

Oversee endpoint management at scale using Intune and/or SCCM

Monitor uptime, performance, and capacity across all locations — and fix issues before users notice them

Security & Compliance Own the security posture: patch cycles, endpoint protection, MFA enforcement, and vulnerability remediation

Maintain HIPAA-compliant infrastructure and actively support audit readiness

Lead incident response for infrastructure-related security events

Backup & Disaster Recovery Manage backup systems and verify data integrity on a regular cadence

Maintain, document, and periodically test disaster recovery plans — not just write them

Network & Connectivity Support multi-site connectivity including VPNs, firewalls, and routing configurations

Troubleshoot escalated network and infrastructure issues across all facilities

Documentation & Knowledge Sharing Document systems, configurations, and runbooks to eliminate single points of failure

Cross-train team members and actively contribute to a culture of knowledge sharing

Collaboration & Projects Partner with help desk, developers, and leadership to deliver infrastructure that enables the mission

Lead or support implementation of new systems, migrations, and tooling rollouts

Receive day-to-day technical direction and guidance from the Senior Systems Administrator, who sets priorities, reviews work, and provides mentorship on infrastructure decisions

Collaborate closely with the Senior Systems Administrator on cross-site projects, escalations, and infrastructure planning; formally reports to the Chief Science Officer (CSO)

Requirements Required Bachelor's degree in information technology, Computer Science, Information Systems, or a related field required

4+ years in a systems administration or infrastructure engineering role

Hands-on experience with Windows Server environments

Proficiency with Microsoft 365, Azure, and Entra ID

Solid networking fundamentals: DNS, DHCP, VPNs, firewalls, and routing

Experience with endpoint management platforms (Intune, SCCM, or equivalent)

Working knowledge of security best practices and compliance frameworks

Preferred Background in healthcare IT or other regulated environments (HIPAA experience a strong plus)

Scripting and automation skills in PowerShell or Bash

Hands-on cloud infrastructure experience with Azure or AWS

Relevant certifications: Microsoft (e.g., AZ-104), CompTIA (Security+, Network+), or Cisco

Measurable Outcomes Reliability: Measurable reduction in unplanned downtime and incident frequency

Security Posture: Consistent patching cadence, strong MFA adoption, clear audit trail

Resilience: Tested DR plans, no single points of failure in critical systems

Documentation: Runbooks and system docs that the team actually uses

Team Capability: Colleagues who can cover key areas when you’re unavailable

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