Account Coordinator (1621)

Indianapolis, IN | In-Office Are you a natural problem solver who thinks quickly on your feet? Backhaul Direct is looking for a Logistics Account Coordinator to join our Customer Operations team. This role has a primary focus on ensuring seamless freight execution while supporting Account Managers with day-to-day operational needs.

You’ll support Account Managers by coordinating shipments end-to-end, entering and validating load details, setting pickup and delivery appointments, communicating with carriers and internal teams, and resolving issues as they arise. This is a great opportunity for detail-oriented professionals who want hands‑on exposure to logistics operations and a clear path for growth.

Who is Backhaul Direct? Backhaul Direct is an innovative third‑party logistics (3PL) provider with an unyielding commitment to managing, streamlining, and delivering effective freight solutions. Founded in 2004, we’ve grown from a small start‑up into a major domestic and international logistics provider. Our balanced approach to innovation and customer service allows our shipping clients to stay ahead of the curve while still receiving one‑on‑one, personal attention.

What Will You Do as a Logistics Account Coordinator? Accurately accept load tenders and build shipments in Backhaul Direct’s proprietary Grapevine TMS

Accept and validate EDI tenders, ensuring shipment details are correct and complete

Schedule pickup and delivery appointments via phone, email, or customer scheduling systems

Dispatch and track assigned carriers, providing accurate and timely load information

Act as a key communicator between Account Managers, Carrier Sales, customers, and internal teams

Work with the Carrier Sales team to verify loads are brokered and rates are approved

Assist in negotiating coverage and pricing to ensure loads are covered efficiently

Support new account onboarding to ensure customer and internal requirements are met

Quickly identify and resolve issues related to scheduling, service failures, delays, shortages, or damages

Communicate proactively with all stakeholders when issues arise

Assist with customer service and billing‑related inquiries as needed

Collaborate with your team to identify opportunities to improve processes and grow customer accounts

Why Choose Backhaul Direct? Competitive salaries

Nonexistent dress code

Robust benefits package including medical, dental, vision, life, disability, 401K, PTO, and paid holidays

Structured training and hands‑on learning in logistics operations

Internal growth opportunities for high performers

Strong company fundamentals and culture

Backhaul Direct provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability.

What Qualifications Do You Need? Bachelor’s degree preferred (business, logistics, supply chain, or related field a plus)

Previous logistics or transportation experience preferred, but not required—we will train the right candidate

Strong customer service and communication skills (verbal, written, and professional)

Ability to enter data quickly and accurately across multiple systems

Detail‑oriented, organized, and able to multitask in a fast‑paced environment

Self‑driven with a strong work ethic and a positive, growth‑oriented mindset

Confident decision‑making skills and the ability to remain composed under pressure

Strong sense of urgency and follow‑through

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