Job Description

Customer Service

Location: Naperville, IL

Pay Rate: $20.00/hr

Shift: 1st Shift Office

Job Summary: We are currently seeking a dependable and detail-oriented Customer Service Representative to join our team in Naperville, IL. This role is ideal for someone who excels at customer communication, enjoys managing multiple tasks, and is comfortable working with warranty cases, order processing, and internal coordination. The Customer Service Representative will serve as a key point of contact for customers while also supporting internal teams with documentation, tracking, and follow-up.

Soft Skills:

Clear and professional verbal communication
Strong active listening skills
Patience and composure under pressure
Ability to de-escalate challenging situations
Maintain a professional tone at all times
Ability to explain technical information in simple terms

Call Management:

Handle high call volumes efficiently
Maintain effective call control
Multitask (speak with customers while documenting)
Adhere to assigned schedules

Technical & Administrative Skills:

Accurate data entry
Basic troubleshooting skills (for technical support responsibilities)
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Professional and presentable demeanor

Minimum Requirements:

High School Diploma or equivalent
1-2 years of customer service experience (phone-based experience preferred)

Preferred Qualifications:

Prior call center experience
Bilingual skills (especially if supporting a diverse customer base)

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Customer Service

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