Lateral Police Dispatcher

BART Police Dispatcher

Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

The San Francisco Bay Area Rapid Transit District (BART) Police Department is seeking experienced, highly skilled, calm-under-pressure, and service-oriented individuals to join our team as Police Dispatchers. Working in a fast-paced, 24/7 public safety communications center, the incumbent will receive and prioritize incoming 911 emergency and non-emergency telephone calls and operate radio systems to dispatch patrol units and other police personnel to crime scenes, service calls, and transit-system emergencies. Dispatchers ensure accurate and timely information flow, maintain situational awareness, and support officers responding to a broad range of incidents, including safety hazards, quality-of-life concerns, medical emergencies, and criminal activity affecting BART's stations, trains, and facilities.

The most qualified candidates for this position will have highly developed competencies in the following areas, which will be reinforced with related work experience and will be clearly articulated during the selection process:

• Strong Communication Skills Ability to clearly and effectively communicate under pressure, both verbally and in writing, to relay information to officers, the public, and other agencies.
• Decision-Making and Problem-Solving Quick-thinking and sound judgment in fast-paced, high-stress situations to prioritize and dispatch resources appropriately.
• Multitasking Ability Capable of handling multiple tasks simultaneously, such as answering calls, operating radio systems, and inputting data into computers, while maintaining accuracy.
• Technical Proficiency Skilled in operating dispatch software, radio systems, and law enforcement databases; familiarity with emergency communication systems is essential.
• Attention to Detail Ability to accurately process and document critical information, ensuring nothing is missed during high-stress situations.
• Calmness Under Pressure Ability to stay composed in emergencies, managing stress while maintaining control of the situation.

The selection process for this position will be in accordance with the applicable collective bargaining agreement and may include one or more of the following: a skills or performance demonstration, written examination, and/or panel or individual interview.

All applications will be reviewed by the Talent Acquisition Division to determine whether applicants meet the established Minimum Qualifications (MQs). Applicants who meet the MQs may be referred to the hiring department for further evaluation as part of the selection process. Unsuccessful applicants may re-apply online by visiting our website at www.bart.gov/jobs for a listing of open positions.

The selection process for the Lateral Police Dispatcher will include 5 phases:

Phase 1: Background Pre-Screening

Phase 2: Minimum Qualifications Screening

Phase 3: Typing Test (or typing certificate submission)

Phase 4: Oral Board Interview

Phase 5: Background investigation. (may include polygraph, psychological screening)

Please note that the entire selection process may take 4-6 months to complete. The selected candidate must demonstrate a work history reflecting reliability and dependability and may be required to provide copies of certificates, diplomas, or other documentation required by law, including proof of authorization to work in the United States, and pass a pre-employment medical examination, which is specific to the essential job functions and requirements. Pre-employment processing will also include an extensive background check, a credit check, and successful completion of a polygraph exam. (Does not apply to current full-time BART Police Department employees unless a specific job requires additional evaluations).

If selected to proceed in the background investigative phase of the process, you will be asked to provide some essential documents. The following are some of the documents you may be asked to provide naturalization/citizenship papers, birth certificates, school transcripts, proof of Selective Service, DMV driving history documents, proof of automobile insurance, marriage or divorce certificates (if applicable), and POST certificates (if applicable).

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at [email protected] . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.

Benefits

The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification. Highlights

• Medical Coverage (or $350/month if opted out)
• Dental Coverage
• Vision Insurance (Basic and Enhanced Plans Available)
• Retirement Plan through the CA Public Employees' Retirement System (CalPERS)
• Money Purchase Pension Plan (in-lieu of participating in Social Security tax)
• Deferred Compensation & Roth 457
• Sick Leave Accruals (12 days per year)
• Vacation Accruals (3-5 weeks based on time worked w/ the District)
• Holidays:
• Sworn Officers & Police Dispatchers: No floating holidays or observed holidays, but 6.6% pay differential provided above base pay rate
• Non-Sworn Staff: 9 observed holidays and 4 floating holidays
• Life Insurance may be available through employee union
• Survivor Benefits through BART
• Short-Term and Long-Term Disability Insurance may be available through employee union
• Flexible Spending Accounts: Health and Dependent Care
• Commuter Benefits
• Free BART Passes for BART employees and eligible family members.