Customer Success Implementation Specialist

Location: Remote (Currently hiring in AZ, CO, CT, FL, IL, MA, MI, NC, NJ, NV, NY, OK, PA, TN, TX, VA, WI)

Keywords: SaaS, API Integration, SQL, XML, Customer Success, Implementation, EHS Software

About StarTex Software

Join EHS Insight, a StarTex Software brand, and become part of a mission-driven team dedicated to creating a better world. Since 2009, we have been at the forefront of revolutionizing environmental, health, and safety practices. With our powerful and user-friendly software, EHS Insight has become the industry leader in more than 120 countries, trusted by hundreds of thousands of employees.

At EHS Insight, we prioritize creating an exceptional work environment. As a fast-growing, remote-first SaaS company, we embrace agility and a distributed way of working, offering employees a supportive culture, competitive compensation, and a comprehensive benefits package.

By joining our team, you will have the opportunity to contribute to a safer, healthier, and more sustainable future. Apply now and help us make a difference with EHS Insight.

Job Summary

The Customer Success Implementation Specialist (CSIS) is responsible for understanding and implementing customers' business requirements in EHS Insight, both during onboarding and as ongoing support. This includes letting the customer know what can be done, what is recommended, and what cannot be done.

The CSIS will have a complete understanding of EHS Insight and will offer customers options that meet their needs, configuring the software with custom fields, formulas, and reports. The CSIS will learn the proprietary EHS Insight configuration language, a combination of JavaScript, XML, and SQL, and will understand APIs and how to call them using Postman.

The right candidate has a strong curiosity to learn, a technical leaning, and a drive to provide customers with the best possible solutions. The candidate should have strong communication skills and be self motivated to learn and demonstrate their learning, with excellent personal processes that support ongoing learning and problem solving. This role requires the ability to prioritize tasks independently, plan and schedule work across multiple customers, and deliver to meet customer needs. Work is performed under general supervision.

What Our CSIS Can Expect To Do

Become a product expert and work toward improving our platform

Gather customer business requirements, determine the best solution, and implement it in EHS Insight

Act as the technical point of contact for the client's project team and configure EHS Insight to their needs

Diagnose, debug, and document issues in the platform

Provide timely responses to high priority tickets and incidents

Work under limited supervision with considerable latitude for personal initiative

Respond to customer inquiries through our ticketing solution, FreshDesk

Assist clients in understanding the API and setting up roles, modules, reports, and more

Conduct demos and meetings regarding integration planning and configuration

Basic Qualifications

Knowledge and experience with SQL Server queries, XML, JSON, and JavaScript

Understanding of APIs and how to call them using Postman

Knowledge and experience with advanced Excel (functions, macros, pivot tables, etc.)

Ability to be flexible and work analytically in a problem solving environment

Excellent written and oral communication and interpersonal skills

Strong organizational, multi tasking, and time management skills

Ability to work successfully across different departments and teams

Excellent analytical and problem solving skills

Ability to work efficiently under deadlines

Resourcefulness in resolving issues

A working understanding of web technology and browser based applications (APIs, SaaS, web platforms, etc.)

Experience supporting SaaS based software systems and working with customers to determine technical issues

Competencies

Adaptability: The ability to readily modify, respond to, and integrate change with minimal personal resistance

Positive Interactions: Excellent interpersonal, verbal, and written communication

Grit: The desire and willingness to go beyond expectations to meet goals and objectives, and to encourage the same in teammates

Communication: Clearly conveys detailed and complex information and ideas to various levels of management through a variety of media, in a manner that helps them understand and retain the message

Influence: The ability to bring one's view across clearly without damaging the relationship with the other party

Additional Preferred Skills

Environmental, Health, and Safety experience is a big plus

C# or Visual Basic experience

Experience writing code to call APIs and manipulate data

Business Analyst experience a plus

Benefits

Flexible PTO

Six weeks of paid parental leave for exempt, full-time employees

Medical, dental and vision coverage – including an employee-only option with premiums fully paid by the company

Teladoc virtual healthcare services

Employer-paid short-term and long-term disability coverage

Employer-paid life insurance

401(k) with employer match

Access to legal services and additional voluntary benefits

Fully remote work environment

Salary range $75,000 - $85,000 based on experience.

Equal Opportunity Employer

EHS Insight, a StarTex Software brand, is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

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