Executive Assistant

Executive Assistant

Location: Santa Clara, CA

What you get to do in this role

We are seeking an experienced and proactive Executive Assistant who thrives in fast-paced environments. This role supports three VPs in Connected Customer Experience, requiring regular office presence at our Santa Clara location at least two to three days weekly based on business needs. The position involves significant coordination across multiple time zones, requiring flexibility and excellent time management skills to ensure effective communication and support for executives working in different regions. This is a role for someone who is AI-proficient, detail-obsessed, and deeply collaborative. You'll be operating in a super fast-paced, high-volume environment which requires exceptional diligence and vigilance. You'll need to manage multiple priorities simultaneously as demands rapidly shift, ensuring nothing falls through the cracks while supporting multiple VPs. The position requires adaptability to support executive schedules that may extend beyond traditional hours. While we value work-life balance, the ideal candidate thrives in a dynamic environment where priorities can shift rapidly and requires flexibility.

Responsibilities

• Orchestrate complex calendars with intention across multiple time zonesprioritizing impact, resolving conflicts, and helping leaders invest time where it matters most.
• Maintain exceptional response times for emails, messages, and requests, ensuring nothing falls through the cracks. Prioritize communications based on urgency and executive needs.
• Create, maintain, and organize critical documents, presentations, and information with meticulous attention to detail, ensuring accuracy and accessibility.
• Track all action items, commitments, and deadlines with a robust system that ensures timely completion and appropriate escalation when needed.
• Build and maintain strong relationships with our EA community, and internal/external stakeholders, serving as the first point of contact and representing executives with professionalism.
• Manage all travel (domestic and international) with precision, anticipating risks and designing itineraries that maximize efficiency and productivity.
• Oversee expenses and reports with accuracy and timeliness; identify opportunities to automate and streamline processes.
• Continuously evaluate and integrate AI tools to improve workflows, analyze data, and enhance decision-making for executives and the team.
• Drive cross-functional projects that require discretion, collaboration, and a bias for execution.
• Maintain absolute discretion with sensitive information, demonstrating impeccable judgment about what to share, when, and with whom.
• Provide consistent in-person presence to handle immediate needs, facilitate face-to-face interactions, and coordinate office events and catering arrangements with seamless execution.
• Demonstrate flexibility to provide coverage for other Executive Assistants as needed during absences, busy periods, or special circumstances to ensure continuous support across the organization.