Admin

Default Specialist - (Portland, OR metro) Role Overview:

OneApp, is looking for a seasoned Default Specialist to join our growing team. In this role you will be responsible for processing and reducing resident default claims, managing documentation, and supporting our risk mitigation efforts by improving financial recovery outcomes, and implementing early warning and prevention systems. You'll communicate with renters, property managers and leasing staff to ensure timely and accurate claim resolution while maintaining compliance with company policies.

Key Responsibilities:

Default Processing Administration

Process 50+ default claims per month on average

Review and analyze lease agreements, rental ledgers, income documents, and other rental related documentation

Verify claim validity and calculate appropriate payment amounts

Actively communicate with property managers to provide backing for default claims, adhering to OneApp’s policy

Administer payables to property management companies after thorough documentation review

Maintain detailed claim notes for all claims activities

Communication & Documentation

Communicate effectively with property management staff regarding claim status and requirements

Prepare clear reports and correspondence for internal stakeholders when necessary

Provide regular updates on claim processing status

Maintain accurate note documentation for all claim scenarios

Compliance & Process Adherence

Maintain adherence to company policies and service level agreements

Support process improvement initiatives as directed

Participate in training and quality assurance activities

Assist in developing and updating claims handling procedures and guidelines

Support early intervention and process enhancements to help reduce claim payouts

Assist with early identification of at-risk residents and properties

Assist in implementing and managing an early warning system to flag at-risk residents within the first 60 days of occupancy

Track and report basic performance metrics and assist with analyzing claim trends and patterns to identify potential issues

Flag potential issues for escalation to management

Support maintenance of monthly watch list of high-risk properties

Monitor and resolve disputed charges within the Stripe system

Cross-Functional Support

Work collaboratively across departments as needed

Support monthly meetings focused on trends and prevention tactics

Provide data and insights for performance reports

Support development and implementation of operational processes

Support monthly training sessions for property managers and internal sales staff on default processes

Qualifications & Criteria:

3+ years of experience in collections, risk management, property management, accounts payable, or a related field; experience with housing, resident screening, or financial recovery is a plus

Strong analytical, problem-solving, and contract interpretation skills, with the ability to review financial documents and lease agreements

Excellent written and verbal communication skills, with a professional demeanor and customer service orientation

Highly organized and detail-oriented, with strong time management skills and the ability to manage multiple priorities independently

Comfortable working in a fast-paced, mission-driven startup environment, with the ability to adapt and stay focused

Proficient in Google Suite, with experience using tools like Asana and HubSpot.

Collaborative mindset, with the ability to work cross-functionally across departments

Alignment with OneApp's core values:

Humbly Confident

This is a full-time position

Salary: $65,000 per year

Profit sharing plan

Medical, Dental and Vision Benefits

401K Plan

Unlimited PTO

OneApp is an Equal Opportunity Employer

About OneApp:

OneApp is a mission-driven company that increases access to rental housing by removing financial and systemic barriers for renters while reducing risk for property managers. We're building market-based solutions to unlock housing opportunities at scale, with a bold 10-year goal to help 1 million people gain access to housing.

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