Technical Architect (Salesforce)

Salesforce Technical Architect The Salesforce Technical Architect is responsible for all phases of the implementation lifecycle (conceive, assess, design, implement, and support) of Salesforce.com (SFDC) platform solutions to support the business requirements of BCBSMA business partners and product owners. The Salesforce Technical Architect works directly with both technical and business stakeholders, internal and external, and serves as a knowledge leader charged with innovative and transformative solutioning and implementation. As a highly trusted advisor to both internal and external partners serving the BCBSMA Salesforce ecosystem, the Salesforce Technical Architect engages in conversations with executive leaders, enterprise architects and business stakeholders that shape the architectural vision, inform and execute the enterprise Salesforce roadmap. A technical champion and advocate, the Salesforce Technical Architect drives optimization of Salesforce solutions needed to support BCBSMA’s strategic, operational and financial goals.

Responsibilities Create and document solution design that is in line with Vlocity (Salesforce Industries) best practices for use of data raptor, omni script, cards, and integration procedures

Design leveraging a data-driven design framework, and leverage force.com or Vlocity (Salesforce Industries) features as appropriate to the overall design

Lead business and functional requirements definition and prioritization/scoping of requirements and sizing of projects

Set best practices including integration and application development, deployment, testing (unit and systems) and iterative refinement

Serve as an escalation point for fellow architects, systems analysts, integrators, developers on all technical questions or issues

Collaborate with cross-functional team (strategy/planning, architecture, business operations and enterprise technology delivery) to determine how best to implement Salesforce Industries solutions

Serve as the technical subject matter expert for Salesforce Industries projects across BCBSMA enterprise, and across the entire project lifecycle

Qualifications 8+ years’ overall solutions/technical architect experience

5+ years in SFDC and 2+ years In Vlocity/Salesforce Industries

Required Salesforce Certifications: Architecture Track, OmniStudio/Vlocity strongly preferred

Desired Salesforce Certifications: Consultant Track, UX Designer

Proficiency with Salesforce (client, Visualforce, Lightning/LWC, Force.com), Vlocity DataRaptor, Vlocity Cards, Vlocity OmniScript, VlocityDX, Vlocity Integration Procedures, Vlocity CPQ, Vlocity EPC and Ratings Engine

SFDC and Vlocity Data Model knowledge

Integration experience using REST (JSON, XML), SOAP APi

Experience in Dev Ops for CI/CD using Copado

CPQ (configure, price, code) AngularJS HTML5 & CSS3 CSM Project leadership experience

In-depth knowledge of key processes in industry-specific CRM solutions (e.g. Quote to Order, MACD, Policy Management)

Proven track record of successful project delivery of enterprise Salesforce implementations

Completed Vlocity implementations highly preferred

Process modeling tools and best practices

Project management tools and best practices

Data modeling

Systems analysis and design

Healthcare industry experience, preferably payer subvertical

Excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion, or delivering a technical presentation

Experience leading teams in the analysis of complex problems, and the design and implementation of related solutions

Detail-oriented with the ability to learn quickly to leverage new concepts, technologies, and solutions

Ability to work independently and be a self-starter

Cutting edge innovator who continually studies new technologies and functionality, and is involved in projects that push the capabilities of existing technologies

Preferred Experience and Skills Experience creating the technical architecture for complex Salesforce implementations

Ability to create supporting technical documentation, detailed design specifications and effort estimations

Experience working in iterative projects, and with deployment strategies/processes (staging environment vs. production)

Experience soliciting, gathering, and analyzing user input and requirements

Experience documenting user stories and creating to-be process flow diagrams

Experience collaborating with business stakeholders

Experience writing detailed documentation of business processes and procedures

Proven ability leveraging analytical and problem-solving skills in a fast-paced environment

Strong presentation, communication (written and verbal) skills, and interpersonal skills

Ability to juggle and prioritize multiple tasks within a collaborative team environment

Demonstrate flexibility and willingness to do what it takes to get the job done

Possess drive and desire to learn and grow both technical and functional skills