Technical Support Engineer

Job Title: Technical Support Engineer – Microsoft Teams, Outlook & Exchange

Location: Redmond, WA

Employment Type: Full-Time

Interview Mode: In person interview local mandatory

Job Summary We are seeking a Technical Support Engineer with strong hands-on experience supporting Microsoft Teams, Outlook, and Exchange/Exchange Online in enterprise environments.

The ideal candidate will have excellent troubleshooting skills across Microsoft 365 collaboration, email, messaging, Windows, authentication, and connectivity issues. This is a customer-facing technical support role requiring strong analytical and communication skills.

Key Responsibilities Provide technical support and troubleshooting for Microsoft Teams, Outlook, and Exchange Online .

Troubleshoot Teams issues related to meetings, calls, chat, presence, audio/video, and connectivity.

Diagnose Outlook issues involving email, calendar, profiles, synchronization, and connectivity.

Troubleshoot Exchange issues including mail flow, email delivery, mailbox, authentication, and connectivity .

Analyze logs, message traces, headers, Windows Event Viewer, network traces, and diagnostic data.

Troubleshoot Microsoft 365, Windows, authentication, DNS, SMTP, TCP/IP, HTTP/HTTPS, and TLS-related issues.

Use PowerShell and command-line tools for troubleshooting and diagnostics.

Reproduce, isolate, and resolve complex customer issues.

Collaborate with Microsoft engineering and escalation teams on complex technical cases.

Document troubleshooting steps, root cause, findings, and resolutions.

Communicate effectively with enterprise customers and provide regular case updates.

Required Skills Hands-on experience with Microsoft Teams, Outlook, and Exchange/Exchange Online .

Strong knowledge of Microsoft 365 / Office 365 .

Strong Windows troubleshooting experience.

Experience troubleshooting email, messaging, collaboration, and connectivity issues.

Knowledge of SMTP, DNS, TCP/IP, HTTP/HTTPS, TLS, and authentication .

Experience with PowerShell and Windows command-line tools.

Strong analytical, troubleshooting, documentation, and communication skills.

Ability to handle complex technical issues in an enterprise/customer-facing environment.

Preferred Skills Experience with Exchange Online and Microsoft 365 administration .

Microsoft Teams Phone, Direct Routing, or Calling Plans.

Outlook profile, OST/PST, Autodiscover, and mailbox troubleshooting.

Exchange hybrid environments, connectors, mail flow rules, and message tracing.

Experience with Microsoft Entra ID (Azure AD) .

Knowledge of Windows Server and enterprise networking.

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