GTN Technical Staffing
Dallas / Global
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Dallas / Global
Senior Recruiter – IT Helpdesk (International Recruiting – North America & APAC)
Direct message the job poster from GTN Technical Staffing
Onsite, Downtown Dallas. Multi-year contract on a W2 with full medical, dental, and vision benefits. No sponsorship at this time.
Responsibilities
Provide technical assistance with computer software
Resolve issues for clients via phone or electronically
Recommend hardware and/or software improvements
Track customer issues and resolutions
Handle tickets in a timely manner
Experience with Service Now and AD
Work independently or with managers or other techs
Have strong CS experience dealing with end-users
Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements
Be able to work overtime when requested or necessary, rotating shifts (including the night shift)
Be able to multitask and prioritize many different projects, supporting multiple sites
Qualifications
Previous experience in IT, customer service, or other related fields
Bachelor's Degree
6+ Months of IT software support experience
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Teachable
Able to hit the ground running
Able to pass a background check/drug test prior to starting
Seniority Level
Associate
Employment Type
Contract
Job Function
Information Technology
Industries
Information Services
Benefits
Vision insurance
Medical insurance
401(k)
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