Information Technology Help Desk

Vice President, Cloud Operations We are seeking an experienced IT Help Desk Technician to join our onsite team in Paramus, NJ. This role will be the first point of contact for technical support requests, providing excellent customer service while troubleshooting hardware, software, network, and cloud-hosted systems. The ideal candidate will have strong problem-solving skills, experience with enterprise IT systems, and the ability to work in a fast-paced, client-focused environment.

Overview IT Vortex, LLC is a leading provider of cloud-based hosting solutions specializing in secure, high-availability, private cloud environments. We help businesses thrive with technologies including VMware, Nutanix, Fortinet, Cisco, Veeam, Virtual Desktops, and advanced security solutions. Our mission is to deliver enterprise-level IT services with personalized support and reliability.

Responsibilities Serve as the primary contact for IT support requests (phone, email, ticketing system).

Troubleshoot and resolve issues related to VMware, Nutanix, and virtual desktop environments.

Configure and support Fortinet and Cisco firewalls, VPNs, and networking equipment.

Manage Veeam backup and recovery solutions.

Support private cloud infrastructure, ransomware prevention, and security tools.

Monitor, escalate, and resolve incidents in a timely manner using Halo PSA or other ITSM platforms.

Maintain accurate documentation of issues, solutions, and system changes.

Assist with onboarding and offboarding of users, including account setup, permissions, and access control.

Support hardware, software, printers, and mobile devices in an enterprise environment.

Collaborate with engineering teams for complex escalations and project support.

Stay current with industry best practices, cybersecurity trends, and new technologies.

Qualifications 2–4 years of IT help desk or technical support experience (MSP or cloud-hosting environment preferred).

Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, and networking fundamentals.

Hands-on experience with VMware, Nutanix, Fortinet, Cisco, or Veeam strongly preferred.

Familiarity with PSA systems (Halo, ConnectWise, etc.) a plus.

Strong problem-solving and troubleshooting skills with the ability to prioritize and multitask.

Excellent communication and customer service skills.

Relevant certifications (CompTIA A+, Network+, Security+, VMware, Cisco CCNA, or similar) a plus.

Required Skills Strong problem-solving and troubleshooting skills.

Excellent communication and customer service skills.

Preferred Skills Hands-on experience with VMware, Nutanix, Fortinet, Cisco, or Veeam.

Familiarity with PSA systems (Halo, ConnectWise, etc.).

Relevant certifications (CompTIA A+, Network+, Security+, VMware, Cisco CCNA, or similar).

Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices.

Employment details Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting

Opportunity to work with cutting-edge cloud and security technologies. Career growth in a fast-growing cloud solutions company. Collaborative team culture in an onsite environment.

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