Desktop Support Engineer - Smyrna, GA

Our enterprise-level client is seeking to add a Desktop Support Engineer to the team in Smyrna, GA. Please see below for full details-

Job Notes:

-- 6-12+ month contract / potential for extensions and perm conversion are possible, but not guaranteed.

-- Onsite in Smyrna, GA 30080

-- Drug & Background required.

Second Shift - 8a-5p / Monday - Friday

Pay Rate = $34 w2 per hour + benefits

Key Responsibilities:

Provide onsite or remote Level 2 IT technical support.

Manage and respond to support tickets using Remedy (Helix) or a similar ITSM platform.

Troubleshoot hardware and software issues related to Windows 11 devices.

Escalate unresolved issues to the appropriate support teams.

Deliver exceptional customer service while maintaining a high level of professionalism.

Document resolutions and follow standard IT support procedures.

Technical Environment:

Operating Systems: Windows 11 (desktop/laptop)

Ticketing System: Remedy (Helix) or similar

Environment: Enterprise/corporate IT service support

Minimum Requirements: 3+ years of experience in a Level 2 IT support role.

Strong troubleshooting and communication skills.

Solid understanding of IT support practices in a corporate setting.

Experience documenting support activities and following escalation procedures.

Preferred Qualifications: Experience using Remedy (Helix) or similar ticketing tools.

Familiarity with ITIL best practices.

CompTIA A+ or ITIL Foundation certification (not required, but a plus).

Prior experience in an enterprise or large corporate IT environment.

Excellent customer service and technical documentation skills.

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