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Conflux Systems

Cary / Global

Service Operations Coordinator

Job Description

Hybrid (3 Days Office)

The Planned Activity Project Manager is responsible for coordinating and managing preventative maintenance and mandatory update activities to ensure contractual compliance and on-time completion. This role partners with customers and cross-functional teams to proactively schedule, track, and adjust planned activities while maintaining high service standards in a dynamic healthcare environment.

Responsibilities

  • Manage all preventative maintenance and mandatory updates aligned with contracts and due dates.
  • Coordinate end-to-end scheduling of planned activities, including proactive customer outreach.
  • Track engagement milestones, identify risks, and take corrective actions to ensure timely completion.
  • Collaborate with customers and internal teams to adjust schedules based on changing priorities.
  • Ensure customer readiness, including room availability and milestone adherence.
  • Research, document, and deliver regular progress and action reports to stakeholders.

Qualifications

  • Bachelors degree or equivalent professional experience required.
  • Demonstrated ability to manage semi-complex to complex projects and identify critical paths.
  • Strong analytical skills to interpret less clearly defined issues and drive solutions independently.
  • Excellent verbal and written communication skills.
  • Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
  • Experience with project coordination, milestone tracking, and stakeholder management.
  • Knowledge of SAP is a plus.
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