Information Technology Support Specialist

Get AI-powered advice on this job and more exclusive features.

Our client, an Ivy-League University, is urgently looking to add an IT Support Specialist to their team on a contract basis. This is a 3-month contract on W2, potential to extend.

100% onsite in Boston, MA. Hours are M-F 9-5. Local Candidates Only!

Responsibilities:

This role provides primary tier one telephone and remote support for user technologies.

Process work in queued ticketing system, closing or escalating tickets and issues, documenting resolution in ticketing or knowledge management system to help resolve similar problems more quickly in future.

May serve as backup for walk in or field support.

May help with light repairs or providing support for internal IT related services.

Diagnose and resolve computer related problems in hardware, applications, and operating systems, including issues related to installations and configurations.

Provide primary support to resolve issues relating to computer and printer repair.

Ensures documentation is accurate and updated regularly.

May monitor computer lab resources and computing environment for errors and ensure optimum up time of resources.

Track all client interactions and document work process.

Identify opportunities to improve customer satisfaction, technology, and processes and contribute to a team environment by working collaboratively.

Requirements:

2-5 years demonstrated successful IT help desk support

Strong interpersonal and communication skills

Experience troubleshooting tier one Mac and Windows OS and related experience supporting email and desktop applications.

Seniority level Seniority level Associate

Employment type Employment type Contract

Job function Job function Information Technology

Industries Staffing and Recruiting

Referrals increase your chances of interviewing at Motion Recruitment by 2x

Inferred from the description for this job Medical insurance

Vision insurance

Get notified about new Information Technology Support Specialist jobs in Boston, MA .

Boston, MA $74,000.00-$80,000.00 6 days ago

Waltham, MA $55,000.00-$75,000.00 3 weeks ago

Woburn, MA $50,000.00-$60,000.00 1 month ago

Bedford, MA $70,000.00-$90,000.00 3 weeks ago

Service Desk Specialist / IT Support Specialist Waltham, MA $50,000.00-$68,000.00 4 days ago

Waltham, MA $80,000.00-$95,000.00 4 hours ago

DESKTOP SUPPORT SPECIALIST (LEVEL II) – ONSITE CONTRACTOR Boston, MA $100,000.00-$205,000.00 1 month ago

Boston, MA $3,700.00-$4,000.00 2 weeks ago

Dedham, MA $113,873.00-$123,214.00 5 days ago

Mansfield, MA $22.26-$33.32 44 minutes ago

Lowell, MA $65,000.00-$91,000.00 2 weeks ago

PT Computer Lab Technical Assistant - Danvers Campus We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr