Assistant Computer Systems Administrator - IT Desktop Support Analyst

POSITION ANNOUNCEMENT – 26 - 44

Assistant Computer Systems Administrator - IT Desktop Support Analyst

Office of the Federal Public Defender

District of Arizona – Phoenix

The Federal Public Defender for the District of Arizona is accepting applications for the position of full-time Assistant Computer Systems Administrator (ACSA) - IT Desktop Support Analyst to be stationed in Phoenix, Arizona. More than one position may be filled from this announcement. The Federal Public Defender operates under authority of Title 18, United States Code, Section 3006A(g)(2)(A), to provide federal criminal defense services by court appointment to individuals unable to afford counsel. The Federal Public Defender, District of Arizona has offices in Phoenix, Tucson, Yuma, and Flagstaff.

Overview

We are seeking a skilled and customer-focused ACSA - IT Desktop Support Analyst to provide technical support and maintenance for desktop systems, laptops, mobile devices, and enterprise applications in a Microsoft Windows environment. The ideal candidate will have strong troubleshooting skills, advanced knowledge and experience supporting end users, and the ability to manage multiple priorities in a professional office setting.

Responsibilities

Provide onsite, in person and remote desktop and end-user support for Windows 11 systems

Configure, deploy, maintain, and troubleshoot desktop and laptop hardware/software

Support Microsoft 365, VPN connectivity, antivirus software, and remote support tools

Manage Active Directory user accounts and permissions

Create and deploy Windows desktop images

Maintain IT inventory and asset tracking records

Support Android, iPhone, and iPad devices

Develop and maintain technical documentation

Provide timely and professional customer service to staff and users

Travel between office locations as needed, including occasional overnight travel

Minimum Qualifications

High school diploma or equivalent

Minimum three (3) years of general IT support experience

Minimum two (2) years of desktop support or systems support experience

Experience with:

Windows 11 environment

Microsoft 365 applications

Windows Server/Active Directory environment

VPN and endpoint management tools

Ability to lift up to 50 pounds

Preferred Qualifications

Experience with desktop imaging and deployment

Experience supporting mobile device management platforms

Advanced knowledge of Microsoft 365 applications

Experience with audio/video editing and production tools

Excellent communication, troubleshooting, and organizational skills

A working knowledge of Windows Servers, Active Directory, VM backups and experience with network switches is a plus

This position works under the direction of the Supervisory Computer Systems Administrator and assists with supporting and maintaining the organization’s Microsoft Windows network infrastructure in a wide area network (WAN) environment.

Employment is subject to a satisfactory background investigation. All experience, certifications, training, and references will be checked. U.S. Citizenship is required.

Salary and Benefits.

The starting salary for the ACSA - IT Desktop Support Analyst position will be set to commensurate with the experience and qualifications of the applicant starting at Grade 11, Step 1 yielding $78,117, through Grade 12, Step 10 yielding $121,720. These positions are in the excepted service and do not carry the tenure rights of the competitive Civil Service. The positions include regular Government employee benefits including health and life insurance, retirement, and the Thrift Savings Plan. Salary is payable only by Electronic Funds Transfer (direct deposit). Offer of employment is subject to the availability of funds.

The Federal Public Defender is an equal-opportunity employer. All applicants, regardless of race, ethnicity, national origin, gender identity, sexual orientation, religion, disability, or age, are encouraged to apply.

Equal Opportunity Employer.

The Federal Public Defender for the District of Arizona is an equal opportunity employer. Individuals from groups underrepresented in national projects within the defender community are encouraged to apply.

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