Warehouse Supervisor

Warehouse SupervisorWorldwide, the Volkswagen Group has a long tradition of dramatic innovations. The Volkswagen Group with its headquarters in Wolfsburg, Germany is one of the world's leading automobile manufacturers and the largest carmaker in Europe. The Group comprises twelve brands from seven European countries: Volkswagen Passenger Cars, Audi, SEAT, ŠKODA, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen Commercial Vehicles, Scania and MAN.This position is Career Level 19L located in Fort Worth, TX with a Role Classification of Fully On-Site. Role Summary The Warehouse Supervisor is responsible for providing leadership and direction to ensure that the receiving, picking, packing, and shipping of all Inbound and Outbound freight is processed effectively and efficiently. The Warehouse Supervisor responsibilities include planning and directing all phases of the Inbound and Outbound processes, identifying "best methods", and developing/implementing updated processes to achieve increasing success toward specified metrics at the Parts Distribution Center (PDC).Operational - 45% of the timeOversees inbound and outbound processes as well as manpower planning to ensure efficient and accurate receipt of inventory and delivery of product to customerOversees the claims, core and factory returns, and buyback processes from the operational perspective to ensure compliance with the company policies and procedures while also completing the appropriate documentationRespond to dealer inquiries regarding parts orders, tracking information, quality, and general PDC questionsAct as a liaison between the dedicated carrier and the PDC to resolve issuesEnsure all Outbound orders are properly classified and shipping papers are createdConduct regular Layered Audits on the Inbound/Outbound processes and communicate findings to warehouse employees and management staffAssist with the Inbound/Outbound process trainingConduct monthly review sessions with employees regarding their quality, productivity, attendance, and safety performanceMaintains and submits records of employee attendance, verifies information, and reports to the site payroll administratorMaintains employee training plans, certifications, and other pertinent workplace documentationWorks with the Outbound, Inbound, and Inventory Leads to achieve daily objectives, examines and identifies best methods, suggests process improvements, and implements updated proceduresInvestigate billing/Outbound errors relating to parts distribution for the Finance TeamTraces possible stocking or receipt errors and warehouse refusals, and reconciles inventory discrepancies and location assignments to ensure maximum quality of available parts and serviceProvides training for each team member and ensures that they perform duties in compliance with established quality procedures, safety requirements, and all Standard Work documentation.Assists the Warehouse Operations Manager in contacting dealers, liaison between dealers and carriers to resolve all conflicts that may arise from freight loss or damage claims, contacts any on-going suppliers, reviews packing and shipments, and takes appropriate actions to ensure dealer satisfactionEvaluates carrier routings and relations, operating efficiencies, modes of transportation, procedures, timelines, fiscal and operational objectivesWorks with the Outbound Lead to group deliveries and create Goods Issue transfer ordersReports all packaging concerns to the appropriate personnel in a timely fashionCoordinates repacking for Inbound part numbers when appropriateProcesses scrap in concert with scrap vendors, executes inventory scraps, location reports, location management projects, and other procedures to maintain a current scrap inventory status in accordance with environmental regulationsArranges and conducts disposal of hazardous waste materials according to environmental regulationsReviews the buyback schedule and works with the Returns Administrator to maintain a steady flow of work providing an increased level of dealer serviceSupervisory – 45% of the timeCoaches team members to be motivated and engaged regarding achievement of efficiency and accuracy targetsActs as a change agent by modeling desired behaviors, promoting two-way communication, sharing best practices, serving as first point of conflict resolution on process questions, and cultivating a culture of feedback between team members and managementPromotes an atmosphere where employee contributions are valued and considered an integral part of providing exceptional service to customersResolves employee conflict in line with company guidelines and policies and confers with HR when necessaryWorks with other PDC Operations to ensure they are in compliance with Health and Safety Legislation. Ensures that all safety, HazMat, and housekeeping procedures are developed, implemented, followed, and reviewed periodically for effectivenessEnsure process discipline by conducting audits and work observationsGathers, analyzes, prepares, and presents department performance to PDC Manager as required; including operational performance and budget performance. Recommends solutions to variances as necessaryExamines current warehouse methods, identifies best methods, suggests process improvements, and implements updated processes and procedures within the warehouse functions, in cooperation with Lead persons and other warehouse staffPrepares, monitors, and takes action to ensure that operational budgets for direct area of responsibility are achievedSchedules employee vacations within the department while maintaining a continuous level of service to our customersStrategic – 10% of the timeWorks in concert with the PDC Manager with short and long term planning, budgeting, expense control, and successful implementation of overall PDC business planMonitors the effectiveness of preventive maintenance activity toward safety and operational goals in conjunction with Facility EngineerQualification requirements5 + years of experience at a distribution or warehouse facility3+ years of supervisory/leadership experience in a warehouse settingRequired Education: High School DiplomaDesired Education: Bachelors DegreeSkillsAnalytical and conceptual thinking – using logic and reason, creative and strategicCommunication skills – interpersonal, presentation and writtenComputer savvy – skilled in the use of softwareIntegration – joining people, processes or systemsInfluencing and negotiation skillsProblem solvingResource managementSpecialized Skills (required)Knowledge of distribution/warehousing practices and proceduresKnowledge of Lean methodologiesKnowledge of wave and batch processingDemonstrated continuous improvement effortsStrong understanding of the industry parts systems and operationsKnowledge of computer systemsExperience in establishing and holding employees accountable to specified KPIsFacility Equipment TrainingFacility Safety TrainingHazMat TrainingFormal OSHA or WHMIS trainingDesired Skills3+ years of experience at a PDC or RDCKnowledge of Dealer Parts OperationsPractical experience and good working knowledge of SAPThorough knowledge of TekRF transactions and systems processingVolkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws. This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security. This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.