Service Technician

Job Title

Service Technician

Location

Jacksonville, FL Branch

FLSA Status

Hourly

Reports to

Service Supervisor, Service Manager, General Manager of Service

Job Summary

MSI-CAC seeks an HVAC Service Technician to perform HVAC service and preventive maintenance work, as directed, and to process necessary paperwork promptly, accurately, and completely.

Essential Functions

• Safely operate company vehicle.
• Initiate and maintain positive customer relationships with all existing customers and potential new customers.
• Maintain a standard inventory of parts and tools on vehicle for use in the performance of work.
• Maintain an adequate supply of service invoices for recording performance of service work and parts used or sold.
• Maintain service vehicles in good, safe operating condition, address normal service, and report to the Manager when major repairs or reconditioning are required.
• Attend promptly to service calls dispatched through Service.
• Perform HVAC service, maintenance, and repair work efficiently.
• Complete the documentation of the service call on a service Invoice as per company policy.
• Return all required paperwork to the Service Group at designated times and assist office personnel with any questions they may have regarding it.
• Maintain an accurate record of time spent on customer jobs, as well as any non-billable time.
• Immediately call their Service Administrators once the service call is complete, for further dispatch information.

Qualifications

• 4 years of experience as a Service Technician (HVAC Journeyman or Service Type Tradesman)
• Demonstrate high mechanical aptitude.
• Good written and verbal communication skills.
• Knowledge of good customer service techniques.
• Congenial personality and a helpful attitude.
• Physical activities of standing, climbing stairs & ladders, walking, and lifting weights of 50 lbs. or more are required in the daily performance of a job.
• Use of upper extremities required for forward and overhead reaching, pushing and pulling, and material handling.
• Use of torso and lower extremities required for kneeling, crawling, stooping, twisting, and squatting.
• Completion of the Local Union Apprenticeship program is a plus.
• A High School Diploma or equivalent.

Safety Responsibilities

• Each employee has a responsibility for their own safety, the safety of their co-workers, and the community in which they are operating.
• In the performance of duties and responsibilities, you are expected to observe all safety, health, and loss prevention rules, practices, and procedures, as well as specific instructions related to the safe and efficient performance of your work.
• An effective and viable safety, health, and loss prevention program will be attained only when all employees are safety conscious and keenly aware, both mentally and physically, of the potential hazards of your environment.

Benefits

We offer competitive salary and comprehensive benefits package.

Equal Opportunity Employer

We are an equal opportunity employer. The company complies with all applicable equal opportunity laws and is committed to diversity and inclusion. Veterans and individuals with disabilities are encouraged to apply.