Customer Service Representative - Full Service

Job Title: Customer Service Representative - Full Service

Location: Highland Hills, Ohio, 44122

Duration: 6 months

Work Schedule: Mon-Fri; 9:00 AM - 5:30 PM

Job Description

This position provides back office support to client base.

This includes, but is not limited to, payroll and billing processes.

Responsibilities

Verifies all data has been entered in order to process client payroll and billing timely and accurately

Timely and professional response to customers enquiries.

New customer set up and data entry.

Accurate maintenance of all customer databases. This includes client payroll data and billing data.

Updates customer folders with changes to reflect current week's payroll and billing instructions.

Processes credits/rebills.

Assists clients in developing effective processes for reporting their payroll and billing information accurately and timely as needed.

Provides repeat training or answer lower level technical questions regarding software usage of payroll and billing platform.

Timely transmission of accounting and payments reports such as wires, ACH, and A/R credits/debits.

Promptly notify management of problem areas.

Live the Clients Values

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

Requirements

Consideration may be given to a candidate with a degree in lieu of experience.

Qualifications

Bachelor's Degree, Accounting or related field, Preferred

Skill/Ability

Excellent organizational and time management skills.

Excellent oral and written communication and interpersonal skills.

Ability to use multiple types of software including MS Office and proficiency in basic office equipment.

Understanding of basic accounting principles including payroll, payroll taxes, A/P, A/R, and cash posting.

Ability to understand relationships of data in multiple databases and good with numbers, particularly reconciling differences.

Must be detail oriented, customer focused, proactive and able to work under pressure.

Physical Demand

A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act.

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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