Admin/Clerical - Office/Mail Clerk I

Clerical Support Position

Perform a variety of clerical functions including data entry. Ability to support team with flexibility and accuracy. Essential functions include sorting, date stamping and distributing mail/faxes/packages daily within set time frames. Assist in maintaining files as needed. Scan documents as requested. Print documents as requested. Mail and file all department documents with accuracy, efficiency and in a timely manner. Includes folding, mailing, filing. Keep printers and printer areas stocked. Prepare mailings and packages, send out. Coordinate, upload and maintain department documents for multiple health plans using multiple applications in an accurate and complete manner.

State Plan / Department Specific Duties and Responsibilities:

• Clerical support for one of the following teams:
• PIM: Assign work from incoming outlook boxes based upon defined assignments.
• Recovery: Data entry into department applications with accuracy, efficiency and in a timely manner.
• Medicare: Order new hire equipment, i.e. cell phones, computers, security access etc.
• Listen to sales records and capture pertinent information.
• Order department supplies as requested.
• Create help desk tickets and act as liaison for facilities department requests.
• Legal Affairs: Create binders as requested.
• Create help desk tickets.
• Answer department phones.
• Medical Affairs: Contacts members and providers regarding outreach materials as needed.
• Data entry into department applications with accuracy, efficiency and in a timely manner.
• Member Services: Compile and post departmental scorecards.
• Assist with basic reporting needs.
• Stock and maintain department supplies.

Knowledge/Skills/Abilities:

• Excellent verbal and written communication skills.
• Ability to abide by Molinas policies.
• Maintain regular attendance based on agreed-upon schedule.
• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA).
• Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers.
• Demonstrated adaptability and flexibility to changes and response to new ideas and approaches.

Required Education: High School Diploma or equivalent.

Required Experience: 0-2 years of experience PC experience in a Windows environment. Experience using Microsoft Word. Filing experience preferred. Experience with customer service.