Technical Project Coordinator I

Title: Technical Project Coordinator I

Location: Plano, TX (hybrid)

Type: Contract

Our direct client is Technical Project Coordinator I who will assist in coordinating IT projects. The Project Coordinator will support the successful execution of field service activities associated with installations, upgrades, professional services engagements, and remediation activities. The Project Coordinator will serve as the primary operational liaison between field technicians, project management, dispatch teams, vendors, and customer stakeholders throughout the lifecycle of the scheduled work event.

The Project Coordinator will be responsible for the end-to-end installation from dispatch to releasing of technician per dispatched work order and will ensure installations are executed in accordance with established schedules, technical requirements, customer expectations, and project milestones.

This is a hybrid position, 4 days per week in the office in Plano, TX, and 1 day remote.

Key Accountabilities

Conduct pre-dispatch readiness reviews and confirmation calls with assigned field technicians to verify arrival times, scope understanding, required materials, access requirements, and technical preparedness.

Provide real-time operational and technical support to field technicians throughout the installation or service event.

Monitor technician progress against established project milestones and implementation timelines.

Track project status throughout the service event and provide hourly progress updates within designated systems including Smartsheet and ILEX.

Validate completion of required deliverables and ensure all documentation, test results, photographs, and supporting records are approved and uploaded to customer and Business portals within twenty-four (24) hours of project completion.

Serve as the primary point of contact for day-of-job communications between field personnel, management, customers, and project teams.

Required Skills

Requires a bachelor's degree and at least 1-3 years of experience in the field or in a related area.

Familiar with standard concepts, practices, and procedures within field.

Must have a level of creativity.

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