Customer Support

• Provide face-to-face support to customers in branches


• Handle everyday banking tasks


• Support customers through bereavement, fraud concerns, vulnerability, and digital banking needs


• Adapt to different customer needs and promote digital services


• Help customers use online and mobile banking independently


• Recognise opportunities to connect customers with appropriate products and services


• Collaborate with colleagues to meet customer needs


• Potentially progress into customer support roles by phone, online, web chat, video, or social media

Requirements

• Minimum of 12 months’ customer service experience


• No previous financial services experience required


• Ability to quickly build relationships and provide a fantastic customer experience


• Empathy, care, and integrity when resolving customer queries


• Calmness under pressure and adaptability


• Commitment to deliver on promises and go above and beyond for customers


• Ability to collaborate closely with colleagues


• Willingness to spend a minimum of 12 months in a customer service role and earn accreditations through the Skill Progression Framework

Core Competencies

Demonstrates strong customer service skills with a focus on empathy, adaptability, and relationship-building. Capable of supporting customers through various banking needs while promoting digital services and collaborating effectively with colleagues.

Highest-signal resume keywords

• Customer Service Experience


• Empathy


• Adaptability


• Collaboration


• Digital Banking Support

ATS Optimization Keywords

Soft Skills

• Relationship Building


• Calmness Under Pressure


• Integrity


• Commitment to Customer Satisfaction

Certifications & Qualifications

• Skill Progression Framework Accreditation

Industry Keywords

• Customer Support


• Financial Services


• Vulnerability Support


• Fraud Concerns


• Bereavement Support

Tools & Technologies

• Online Banking


• Mobile Banking