Service Manager

At Haywire,we'rein the business of creating unforgettable experiences for our Guests and Team Members. We lead with a "Posse Over Person" mentality, recognizing that our success depends on every member of the team performing at their best.

Haywire sits at the intersection of simple and sophisticated, taking guests on a curated journey through Texas-inspired hospitality. The space blends Texas comfort with an urban, contemporary feel.

A love of Texas-inspired food, genuine hospitality, and a passion for creating unforgettable guest experiences isa must.

JOB SUMMARY

We are searching for our next great Service Manager to join the Haywire and The Ranch family. As a Haywire Manager, you will lead successful daily shifts, support front-of-house operations and bring our distinctive brand of Genuine Texas Hospitality to life.

You willbe responsible forpreparing the restaurant for service,coachingand supporting Team Members,maintainingoperationalstandardsand ensuring every Guest receives a memorable experience. Our ideal Service Manager is a hands-on leader whoremainscalm under pressure, responds to challenges withurgencyand creates a positive, accountable environment for the team.

COMPENSATION & BENEFITS

Salary Range: $65,000-$80,000 per year, plus bonus

Medical, dental and vision insurance

Paid Time Off

401(k)

Growth and development pathways

EXPERIENCE AND QUALIFICATIONS

2+ years of restaurant management experience in a similar style and volume

Demonstrated ability to lead shifts, coach TeamMembersandmaintainstrong hospitality and operational standards

Genuine enthusiasm for creating memorable Guest experiences

Strong written and verbal communication skills

Sound judgment and the ability to maketimelydecisions in a fast-paced environment

Ability to remain cool, calm and collected under pressure

Strong organizational skills and the ability to manage multiple priorities

Ability to work collaboratively and professionally with Team Members, Managers,Guestsand Vendor Partners

Working knowledge of OpenTable, 7shifts, Microsoft Office or similar restaurant-management software is preferred

Working knowledge of applicable food safety, alcohol service,sanitationand workplace safety requirements

Ability to work a flexible schedule, including days, evenings,weekendsand holidays as business needs require

Must be able to stand for extended periods andlift upto 50 pounds

KEY RESPONSIBILITIES

BUSINESS DRIVER

Lead successful shifts through thoughtful preparation, clearcommunicationand consistent follow-through

Support daily front-of-house operations while ensuring our standards, systems and procedures are executed consistently

Complete opening and closing responsibilities and ensure the restaurant is fully prepared for service

Monitor sales, labor,staffingand productivity throughout each shift and makeappropriate adjustmentswhen necessary

Support scheduling, inventory,orderingand cost-control responsibilities within your assigned Area of Responsibility

Maintain accountability for service execution, restaurant appearance,cleanlinessand operational readiness

Communicate operational questions,concernsand opportunities to the General Manager promptly

Protect a safe,organizedand healthy work environment for our Team Members and Guests

CURATOR OF EXPERIENCES

Deliver Genuine Texas Hospitality bymaintaininga visible presence and engaging personally with Guests

Create a welcoming environment that makes every Guest feel at home and gives them a reason to return

Conduct regular table visits and restaurant walkthroughs to evaluate Guest satisfaction, servicequalityand operational standards

Monitor the quality, presentation andtimelydelivery of food and beverages

Respond to Guest concerns promptly, professionally and with sound judgment

Authorize discounts or complimentary itemsin accordance withour policies

Supportspecial events,activationsand other Texas-sized experiences throughout the restaurant

Partner with the culinary and bar teams to ensure a seamless experience from arrival through departure

PEOPLECHAMPION

Train, coach and develop Team Members to meet our hospitality,productivityand performance expectations

Motivate the team through meaningful recognition,engagementand opportunities for growthCreate andmaintaina positive,upliftingand accountable work environment

Ensure Team Members have the knowledge, tools and resources needed to perform successfully

Celebrateteam wins and address opportunities through fair,timelyand consistent feedback

Support the onboarding and training of new Team Members

Communicate Team Member concerns and performance issues to the General Manager promptly

Lead with a "Posse Over Person" mentality that prioritizes collaboration and shared success

MASTER OF YOUR AREA OF RESPONSIBILITY

Take ownership of your assigned Area of Responsibility and consistently meet established goals and standards

Develop a clear understanding of the operational and financial results connected to your area

Maintainaccuraterecords and complete assigned administrative responsibilities on time

Identifyopportunities for improvement and present thoughtful solutions to restaurant leadership

Follow up consistently to ensure assigned initiatives and action items are completed

Support other Managers and Areas of Responsibility when business needs require

Ensure compliance with all company policies and applicable food safety, sanitation, alcoholserviceand workplace safety requirements

A SUCCESSFUL SERVICE MANAGER AT HAYWIRE

Personallyembraces anddemonstratesan understanding of Haywire's Brand DNA

Thrives in a fast-paced environment and leads withan appropriate senseof urgency

Maintains and encourages a positive and uplifting workplace

Remains cool, calm and collected under pressure

Creates a safe and healthy environment for Team Members and Guests

Motivates the team through engagement and opportunities for growth

Leads by example and follows through on commitments

Balances attention to detail with the broader needs of the restaurant

Takes ownership, embracesaccountabilityand contributes to the success of the entire team

Weparticipatein the E-Verify program. As part of our commitment tomaintaininga legal workforce, we verify the employment eligibility of all new hires through E-Verify.

Equal Opportunity Employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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