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SchureMed

Abington / Global

Customer Service Representative

Job Description

Customer Service Representative

SchureMed (Schuerch Corporation) is a Boston-area medical device manufacturer serving hospitals and surgical teams worldwide. We're hiring a Customer Service Representative to own order flow, customer communications, and cross-team coordination.

Responsibilities

  • Manage accounts and orders to meet customer needs and business requirements; communicate proactively (order acknowledgments, shipping details, delays).
  • Process customer orders accurately and on time via email, phone, and fax.
  • Serve as the primary contact for product and order inquiries.
  • Coordinate with third-party distribution partners to ensure accurate, on-time delivery.
  • Initiate RMAs promptly and keep customers informed throughout the return process.
  • Monitor all communication channels for potential complaints and escalate immediately to Quality.
  • Follow internal customer service procedures and standards; maintain compliance with corporate policies and quality system requirements.
  • Perform other duties as assigned.

Qualifications

  • 2+ years customer service/order management (manufacturing or medical device a plus)
  • Clear written and verbal communication; calm, solutions-oriented style
  • Proficiency with QuickBooks Desktop 2024 (Enterprise) and basic UPS/FedEx tools
  • Strong attention to detail, organization, and follow-through
  • Bonus: CRM experience; familiarity with RMAs, lot/serial tracking, or ISO 13485
Apply Now

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