Inside Sales Representative

QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.

What You'll Do

The Inside Sales Representative is responsible for providing exceptional customer service while supporting sales growth through product knowledge, quotations, order management, and customer relationship development. This role serves as a primary point of contact for contractors, builders, homeowners, and commercial customers by assisting with product selection, pricing, order processing, and project support. Working closely with Outside Sales, Operations, Purchasing, Warehouse, and Delivery teams, the Inside Sales Representative ensures customer orders are completed accurately and efficiently while delivering an outstanding customer experience.

Customer Service & Sales

Serve as the primary point of contact for customers via phone, email, and walk-in inquiries

Receive and process requests for quotations, orders, returns, cancellations, product information, pricing, billing inquiries, and order corrections

Provide accurate pricing, quotations, and product recommendations for building materials and related products

Build and maintain strong relationships with contractors, builders, homeowners, commercial customers, and vendors

Identify customer needs and recommend products and solutions that support successful project outcomes

Deliver exceptional customer service by resolving questions, concerns, and product issues promptly and professionally

Order Management & Sales Support

Process sales orders, purchase orders, returns, credits, and exchanges accurately and efficiently

Coordinate order fulfillment with warehouse, yard, purchasing, production, and delivery teams

Monitor inventory availability and communicate lead times, substitutions, and product updates to customers

Maintain customer accounts, pricing structures, sales documentation, and order records within company systems

Adhere to company pricing guidelines, credit policies, and customer account procedures

Support Outside Sales Representatives through quotation preparation, project coordination, and account management

Business Development

Plan and implement prospecting, telemarketing, and customer outreach activities to generate new business opportunities

Support branch sales initiatives by identifying opportunities to expand existing customer relationships

Promote company products, services, vendor programs, and value-added solutions

Develop product knowledge to effectively recommend new products and alternatives

Assist with special-order sourcing and product availability research as needed

Cross-Functional Collaboration

Partner with Operations, Purchasing, Warehouse, Production, Delivery, and Customer Service teams to ensure seamless order execution

Communicate effectively with customers, vendors, internal team members, and management regarding order status and project updates

Assist with resolving delivery issues, inventory concerns, and product discrepancies

Participate in sales meetings, product training, and continuous improvement initiatives

Perform additional duties as assigned

What You'll Bring

Strong customer service and relationship-building skills

Excellent verbal and written communication abilities

Strong organizational, multitasking, and time-management skills

Ability to manage multiple priorities in a fast-paced environment

Strong attention to detail and commitment to accuracy

Ability to effectively communicate and follow up with customers, vendors, team members, and management

Strong problem-solving skills with a proactive, team-oriented mindset

Eagerness and ability to quickly learn and retain extensive product knowledge

High school diploma or equivalent; additional education in Business, Construction, or related field is a plus

Previous inside sales, sales support, customer service, or front-line retail sales experience

Experience in building materials, lumber, construction supply, industrial distribution, or related industries preferred

Knowledge of lumber products, building materials, and construction applications is a plus

Proficiency with ERP systems, CRM software, order entry systems, Microsoft Office, and other business applications

Spanish bilingual communication skills are a plus

Primarily office and sales counter environment within a branch, warehouse, or building materials facility

Frequent interaction with customers, warehouse personnel, yard associates, delivery drivers, vendors, and internal teams

Ability to sit or stand for extended periods throughout the workday

Occasional lifting of product samples, paperwork, or office materials (typically up to 25 pounds)

May require occasional overtime or weekend work based on business needs

Continuous use of computers, phones, ERP systems, and business software to support customer service and sales operations

What you'll earn

Health Care Benefits

401(k) with employer match

Paid Time Off

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status. To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.

Salary Range

USD $60,000.00 - USD $70,000.00 /Yr.

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