Help Desk Technician

Description

We are seeking a Technical Support Specialist to provide onsite IT support at its Seattle manufacturing facility. This individual will serve as the primary onsite IT resource, supporting end users with desktop, laptop, Microsoft 365, and hardware/software issues while partnering with remote L2/L3 support teams for escalations.

Key Responsibilities

• Provide onsite desktop and technical support for end users
• Troubleshoot Windows 11, Microsoft 365, Outlook, Teams, OneDrive, and hardware-related issues
• Manage and resolve support tickets, walk-ups, and remote support requests
• Support device imaging, deployments, refreshes, and software installations
• Act as onsite "hands and feet" for infrastructure and vendor-related activities
• Document troubleshooting efforts and elevate issues when necessary

Must-Have Skills

• 3-5+ years of Desktop Support / Technical Support experience
• Experience with Windows 11, Microsoft 365, Active Directory, SCCM, and Intune
• Strong troubleshooting, communication, and customer service skills
• Basic understanding of networking concepts (TCP/IP, printers, IP addresses, routers, switches)

Ideal Candidate

• Reliable, dependable, and accountable
• Comfortable working independently as the primary onsite IT resource
• Strong communicator who takes ownership of issues from start to finish
• Able to thrive in a manufacturing/plant environment and build relationships with end users and leadership

Job Type & Location

This is a Contract position based out of Seattle, WA.

Pay and Benefits

• The pay range for this position is $28.00 - $30.00/hr.
• Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace Type

This is a fully onsite position in Seattle,WA.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.