Desktop Support

Desktop Support TechnicianI am writing to inform you that we have one open position in Field Services Branch - Frankfort for a desktop support technician. The position will be located at 275 East Main Street, Frankfort KY 40601. The technician will provide support for multiple agencies in downtown Frankfort.Key ResponsibilitiesProvide desktop support for agency users in Windows-based environments.Install, configure, troubleshoot, and repair desktop hardware and software.Diagnose and resolve technical issues both onsite and remotely.Perform basic network troubleshooting and connectivity support.Deliver outstanding customer service while responding to user requests and incidents.Document issues, resolutions, and support activities as required.Required QualificationsMinimum of 1-2 years of hands-on desktop support experience.Experience installing, troubleshooting, and repairing hardware and software in a Windows environment.Working knowledge of basic networking concepts and troubleshooting techniques.Strong communication and customer service skills.Valid driver's license with the ability to travel throughout the service area.Ability to lift and carry equipment and work in physically demanding or uncomfortable positions for extended periods when necessary.Preferred SkillsExperience supporting enterprise IT environments.Familiarity with Active Directory, Microsoft Office 365, and ticketing systems.Strong problem-solving abilities and attention to detail.Ability to work independently while managing multiple priorities.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.